> Markdown version of [/jobs/ext/145447-director-of-it-solutions-north-america](https://www.wearedevelopers.com/jobs/ext/145447-director-of-it-solutions-north-america). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of IT Solutions, North America - **Company:** Werfen - **Location:** Bedford, MA, United States - **Experience:** Expert - **Salary:** $200,000.0 - $245,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dbf2ab5901b8364a ## About the Role Education: Bachelor's Degree in Business, Engineering, Information Technology, Computer Science or related field required, Master's Degree preferred. Equivalent experience in lieu of a degree will be considered. Experience: Minimum of 10 years of experience in an Information Technology management capacity and interfacing with internal/external customers required. Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities: * Strategic business planning, with the ability to execute tactically. * Highly accountable, strong leadership with superior knowledge of management methodologies. * Ability to effectively manage multiple priorities while driving results in a fast paced and deadline driven environment. * Strong level of Healthcare Cyber Security landscape. * Ability to cross-functionally work on projects that significantly impact the overall success of an organization. * Extremely strong communication skills with the ability to influence varying roles across the company. * High level of decision making. * Strong Business acumen. ## Description Responsible for the overall leadership, management and execution of all IT Solutions activities for North America Commercial Operations. Inclusive of Commercial Marketing, Market Surveillance, Sales Business Partnership, Implementation and Post Sales Technical Support as it relates to IT focused product functionality, solutions, solution architecture and cybersecurity. This role is highly collaborative with customers, internal and field based peer departments., * Develops strategic goals and objectives specific to Werfen's IT Solutions offers that are in alignment with customer requirements and organizational growth. * Drives cross-functional collaboration across commercial functions to enhance customer retention and sales growth while executing strategic plans. * Develops, executes, and monitors initiatives to achieve Sales Targets, Project Based Implementation and Customer Retention. * Develops North American organizational strength in cyber security as a liasion between our customer facing organization to our product development organizations. * Develops, executes and monitors Key Performance and Leading Indicators with the associated activities to achieve business objectives and a high level of customer satisfaction. * Responsible for ensuring all unresolved and/or escalated customer situations are visible and communicated to key stakeholders. Includes ensuring appropriate action planning and resolution. * Develops and maintains applicable business and regulatory policies/procedures/work instructions; ensures organizational compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate. * Promotes and maintains customer first culture that focuses on accountability, professionalism and teamwork. * Leads quarterly accountability with internal marketing, product teams, and R&D by articulating market driven requirements for customer IT & cyber security requirements. * Performs other duties and responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Networking/Key relationships This role will interface on a regular basis with key roles from all functional Werfen Organizations; all Technology Centers/Sites, and Global Werfen Affiliate Leaders with key relationships such as: * Commercial Operations * Client Services * Finance * Quality Assurance and Regulatory Affairs * Research & Development * Strategic Business Unit: Marketing & Worldwide Service * Information Technology * Clinical Software ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)