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# IT Support Manager

- **Company:** BWX Technologies, Inc.
- **Location:** Lynchburg, VA, United States
- **Experience:** Experienced
- **Salary:** $99,000.0 - $157,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Productivity Software, Software Deployment, User Environment Management
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1cddc01151317fc6

## About the Role

* A Bachelor's degree plus four (4) years of relevant experience OR a high school diploma/equivalent plus eight (8) years in desktop support, IT support, or end-user computing roles.
 * A minimum of two (2) years of experience in a leadership or supervisory capacity.
 * Strong knowledge of Windows operating systems, endpoint management tools, and enterprise productivity applications.
 * Experience managing an IT asset management system (hardware tracking, reporting, lifecycle).
 * Excellent communication, interpersonal, and customer-service skills.
 * Strong organizational and analytical skills with the ability to interpret metrics and drive improvements.
 * Ability to manage workloads across multiple locations and operate effectively in a fast-paced environment.
 * Experience supporting multi-site work environments.

 * Must be a U.S. citizen.
 * Must be able to obtain and maintain a U.S. Department of Energy (DOE) Q clearance.

## Description

The IT Support Manager is responsible for leading and developing the Desktop Support team to ensure employees receive timely, effective, and high quality technical support. This role oversees day to day operations, manages support workflows, drives service improvements, and ensures consistent delivery of end user technology services across the organization. The ideal candidate is both a strong people leader and a capable technical mentor who can balance operational efficiency with outstanding customer service., Your Day to Day as an IT Support Manager:

 * Leads, coaches, and mentors the Desktop Support team; oversees staffing, scheduling, and professional development.
 * Manages the full lifecycle of incidents, service requests, and escalations to ensure timely resolution.
 * Maintains strong ITSM practices including incident, request, asset, and configuration management.
 * Develops and maintains standard operating procedures, troubleshooting guides, and knowledge articles.
 * Monitors support metrics, identifies trends, and implements improvements to increase efficiency and service quality.
 * Collaborates with infrastructure and security teams on support requirements, endpoint security, and device lifecycle management.
 * Leads or participates in end user technology projects such as PC refresh cycles, OS upgrades, and application deployments.
 * Owns and maintains the IT asset management system, ensuring accurate, real-time tracking of all end-user hardware.
 * Owns end-user hardware purchasing for all sites, including desktops, laptops, monitors, peripherals, and specialty equipment.


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