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# IT Technician

- **Company:** Nigel Wright Group
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £31,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, DevOps, Microsoft Servers, Microsoft InTune
- **Published:** July 27, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-technician/57164037

## About the Role

* 2-5 years' experience within an IT Support role
 * Strong experience with Active Directory
 * Exposure to Microsoft Intune
 * Microsoft 365 administration experience
 * Knowledge of Entra ID / Azure environments
 * Excellent troubleshooting and customer service skills
 * Experience supporting hardware and end-user devices

Desirable skills include:

 * MS-102 or MD-102 certifications
 * Exposure to Security, Infrastructure or DevOps technologies
 * Experience working within a multi-site environment

## Description

I am supporting a highly successful, technology-led organisation in Newcastle in the search for a 1st Line IT Support Analyst.

This is an excellent opportunity to join a growing in-house IT team supporting a large user base across a modern Microsoft environment. The role offers genuine long-term career progression into areas such as Infrastructure, Security, DevOps and 2nd Line Support.

About the Role:

Working as part of a close-knit Service Desk team, you will provide first-line technical support to colleagues across the business, resolving a variety of hardware, software and Microsoft cloud-related issues. The role is more involved than a traditional service desk position and offers exposure to a broad range of technologies., * Supporting users across Windows, Microsoft 365 and cloud technologies

 * Managing accounts and devices using Active Directory, Entra ID and Intune
 * Troubleshooting hardware, software and connectivity issues
 * Laptop builds, deployments and device management
 * Supporting meeting room and AV equipment
 * Managing and prioritising service desk tickets
 * Escalating issues where appropriate
 * Contributing to documentation and process improvements


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