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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate - **Company:** HelloFresh - **Location:** Newark, NJ, United States - **Experience:** Experienced - **Salary:** $153,296.0 - $172,432.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Productivity Software, Break Fix, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4321a2cea57c7934 ## About the Role * Data-informed and able to use operational insights to prioritize support efforts * Curious and motivated to understand production processes and how technology enables them * Organized and methodical when diagnosing issues or documenting solutions * Comfortable working independently in dynamic and time-sensitive environments * A clear communicator who can engage warehouse leadership, peers, and technical specialists * Collaborative and focused on delivering a strong technology experience for internal customers, * Minimum 3 years of experience in a technical support or field IT role supporting onsite users * Experience supporting mobile devices, shared operational equipment, and printing systems * Familiarity with device management platforms and enterprise productivity tools * Warehouse, manufacturing, or field service IT experience preferred * Ability to move throughout large operational environments as required ## Description At HelloFresh, we are transforming how people experience food by making high-quality meals convenient, accessible, and exciting. As we continue to scale our fulfillment operations across North America, reliable technology support inside our warehouse environments is critical to maintaining production flow and delivering an exceptional customer experience. The IT Support Associate acts as the primary onsite technology partner supporting warehouse operations. This role is responsible for maintaining the reliability of operational technology, end-user computing devices, and site connectivity in a fast-paced fulfillment environment. Success in this position requires strong hands-on troubleshooting skills, proactive ownership of technology readiness, and close collaboration with site leadership and centralized IT teams. You will … * Provide onsite and remote support for warehouse technology including workstations, mobile devices, shared operational equipment, and printing systems * Troubleshoot hardware, software, and connectivity issues impacting production workflows * Deploy and configure new devices aligned with global IT standards * Maintain device readiness to support onboarding waves, production ramps, and site reconfigurations * Track hardware inventory and lifecycle status using enterprise asset management tools * Perform preventative maintenance and coordinate repair or replacement of damaged or aging equipment * Act as the first technical responder during site technology incidents and partner with infrastructure and security teams to restore service * Identify recurring technology issues and recommend improvements to reduce operational friction * Train site users on technology processes and new tools where required * Serve as a technical liaison between warehouse leadership and centralized IT teams * Participate in after-hours incident support rotations for critical production events * Support nearby regional sites when required, * Use approved AI tools to assist with troubleshooting guidance, documentation, and operational improvement ideas * Contribute to knowledge base development and self-service enablement * Identify opportunities to automate repetitive support activities and improve site efficiency ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Coffee with Developers - Adam Wiggins](https://www.wearedevelopers.com/videos/919-coffee-with-developers-adam-wiggins) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)