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# Desktop Support Analyst

- **Company:** Proteam Solutions
- **Location:** Dublin, OH, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Network Configuration and Change Management, Software Engineering, Information Technology, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c67acf84a9c1b59e

## About the Role

* Bachelor's degree in related field or equivalent work experience, preferred
 * 2+ years' experience in related field preferred
 * Applicable technical certifications preferred

What is expected of you and others at this level

 * Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
 * Works on projects of moderate scope and complexity
 * Identifies possible solutions to a variety of technical problems and takes actions to resolve
 * Applies judgment within defined parameters
 * Receives general guidance may receive more detailed instruction on new projects
 * Work reviewed for sound reasoning and accuracy

Excel, Vlookups

Education:

Two year degree in Computer Science or equivalent experience.

## Description

In this role you will assist Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project . The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic, * Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

 * Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
 * Installs/removes/configures hardware and software.
 * Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
 * Prioritizes effectively and escalates as needed.
 * Responds to customer needs and services as assigned.
 * Accurately manage asset records using ServiceNow platform


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