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# IT Support Specialist

- **Company:** Akkodis Germany GmbH
- **Location:** München, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, User Administration
- **Published:** July 27, 2026
- **Apply:** https://www.careerjet.de/jobad/deaa65ef0272eeb3b82cc00068b80bf291

## About the Role

* Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation
 * Erfahrung im IT-Support sowie im Umgang mit gängigen Ticketsystemen
 * Gute Kenntnisse in Windows-Umgebungen und Microsoft 365
 * Grundkenntnisse in Netzwerken und Verzeichnisdiensten (Active Directory)
 * Ausgeprägte Serviceorientierung und Kommunikationsstärke
 * Sehr gute Deutschkenntnisse (verhandlungssicher)

## Description

* Annahme, Analyse und Lösung von Störungsmeldungen im 1st- und 2nd-Level-Support
 * Betreuung und kontinuierliche Verbesserung von IT-Service-Prozessen (z. B. nach ITIL)
 * Installation, Konfiguration und Wartung von Clients, Software und Peripheriegeräten
 * Benutzerverwaltung sowie Berechtigungsvergabe (z. B. Active Directory)
 * Dokumentation von Incidents, Service Requests und Lösungen im Ticketsystem


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