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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** PIONEER PRODUCTION SERVICES, LLC - **Location:** Malvern, OH, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Virtual Private Networks (VPN), Networking Basics, Software Deployment, Software Engineering, Software Systems, Virtualization Technology, Visual Systems, Wireless Networks, Office365, Computer Equipment, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f6fb94b35a85d6f ## About the Role In our fast-paced environment, the ideal candidate will have strong technical problem-solving abilities, a customer-focused mindset, outstanding communication skills, and possess a high level of curiosity and willingness to learn from a diverse group of professionals within the oil and gas industry. Must possess a friendly, positive, and professional attitude., · Problem Solving: Exercise excellent diagnostic and troubleshooting capabilities; anticipate issues before they become critical · Knowledge: Absorb and assimilate relevant information quickly in a changing environment · Time Management: Effectively prioritize workloads and meet deadlines · Communication: Clearly convey technical information to users of varying skill levels · Safety and Security: Follow safety procedures and report unsafe conditions · Integrity: Maintain confidentiality with sensitive data and systems QUALIFICATIONS: · Strong verbal and written communication skills · Exceptional attention to detail · Demonstrates composure under pressure · Ability to work in a fast-paced, collaborative environment · Ability to travel as needed to remote job sites · Must have a valid driver's license · Ability to work weekends and/or after hours when business needs arise KNOWLEDGE AND SKILLS: Advanced Knowledge of: · Microsoft Office 365 Suite · Windows 11 Operating Systems Intermediate Knowledge of: · Networking fundamentals and concepts · Audio/Visual systems · Virtualization fundamentals · Network and information systems security concepts · Virtual Private Networks (VPNs) · Wireless networks · Physical access control systems · Active Directory, DNS, DHCP EDUCATION AND/OR EXPERIENCE: · Associate's Degree in Computer Information Systems or related field OR · 3+ years of progressive Tier I/II IT support experience in a corporate environment (oil & gas preferred) CERTIFICATIONS (Preferred): · CompTIA A+ · CompTIA Security+ · Microsoft MTA Operating Systems Fundamentals PHYSICAL DEMANDS: · Ability to lift and/or move up to 50 pounds · Sufficient dexterity to assemble/repair computer hardware and peripherals · Ability to sit or stand for extended periods WORK ENVIRONMENT: · Work sites vary with noise levels and temperatures (office and field environments) · Travel between oil field sites may be required (up to ~2 hours apart) · Some locations require off-highway travel, License/Certification: * driver's license (Required) ## Description Pioneer Production Services is hiring an IT Support Technician who will be primarily responsible for providing first-line Tier I/II end user support to our field and production offices. In this user-facing role, you will be troubleshooting and resolving a variety of technical issues related to hardware, software, and Windows operating systems as our local resource., · Provide Tier I/II technical support to end users by identifying, analyzing, and resolving hardware and software issues efficiently, including swapping out laptops and iPhones · Take ownership of the entire IT support lifecycle as it relates to Tier I/II issues and tasks · Identify, redirect, and escalate higher Tier support issues when applicable · Maintain the IT inventory as it relates to assets located within your area of responsibility · Configure/reconfigure and prepare workstations and iPhones/iPads for deployment · Drilling rig and fracking visits; assist in the rig down/rig up of IT equipment · Assist with end user onboarding/offboarding procedures · Deploy and decommission end user workstations in compliance with the defined IT Equipment Lifecycle policy · Maintain current knowledge of technology trends related to hardware, operating systems, and software solutions · Maintain the health and security of end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates · Provide feedback to management on improvements for processes and programs which may not be optimal · Assist with the management and maintenance of Active Directory users, security groups, and computer objects ## Related Videos - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)