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# Workstation Support Technician

- **Company:** Brooksource
- **Location:** Knoxville, TN, United States
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Networking Basics, CompTIA Strata - PC Hardware Technology Engineer, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Administration, Servicenow, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c14a867409a374fb

## About the Role

* Strong customer service experience (in-person and/or phone support)
 * Demonstrated interest in building a career in Information Technology
 * Ability to receive feedback and apply constructive criticism effectively, * 1+ year of experience providing IT or technical support for inbound user requests
 * Experience working with ticketing systems (ServiceNow preferred)
 * Working knowledge of Windows and Mac desktops and laptops
 * Familiarity with Active Directory and Microsoft Outlook/Exchange environments
 * Experience setting up and troubleshooting printers, scanners, and copiers
 * Strong written and verbal communication skills with the ability to translate technical issues for business users
 * Ability to remain calm, professional, and effective under pressure, * Associate's degree in Information Technology or related field
 * CompTIA A+ or similar technical certification
 * Exposure to basic networking concepts and equipment (routers, switches, hubs)

## Description

We are seeking an IT Help Desk / Workstation Support Technician to join a high-volume support team providing frontline technical assistance in a fast-paced, customer-focused environment. This role is ideal for someone looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills.

This position will focus on diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts while delivering a high level of service to end users both in person and over the phone., * Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals

 * Troubleshoot and resolve issues related to Windows and Mac environments
 * Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
 * Install, configure, and connect printers, scanners, and other peripheral devices
 * Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up
 * Communicate technical concepts clearly to non-technical users
 * Escalate complex issues appropriately while maintaining ownership through resolution
 * Deliver excellent customer service in a fast-paced, high-interaction environment


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