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# Technical Service Engineer

- **Company:** Pinnacle Inc.
- **Location:** Garyville, LA, United States
- **Experience:** Expert
- **Salary:** $1,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Laboratory Information Management Systems, Software Engineering
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=069c7f955ae56fd7

## About the Role

· Bachelor's degree in Chemical Engineering, Polymer Science, Materials Science, or a related technical discipline.

· Minimum of ten (10) years of manufacturing or technical service experience.

· Demonstrated knowledge of polymer processing, product development, and manufacturing operations.

· Strong analytical, problem-solving, organizational, and project management skills.

· Excellent verbal and written communication skills, including the ability to effectively present technical information to customers and internal stakeholders.

· Ability to work collaboratively across multiple functional areas and with external customers.

PREFERRED QUALIFICATIONS

· Experience with polypropylene manufacturing, formulations, and product development.

· Technical service experience supporting injection molding, thermoforming, fiber, or related applications.

· Experience with Laboratory Information Management Systems (LIMS), preferably LabSoft.

· Polymer laboratory testing and analysis experience, preferably within polypropylene manufacturing.

· Knowledge of sustainability initiatives, certifications, and regulatory requirements affecting polymer products.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

· Ability to sit and stand for extended periods.

· Ability to stoop, bend, kneel, and occasionally crawl.

· Regular use of hands and arms for handling, reaching, and operating equipment.

· Ability to see, hear, and communicate effectively in office, laboratory, and manufacturing environments.

· Regular use of standard office equipment, computers, laboratory instruments, and testing equipment.

· Split work environment consisting of office, laboratory, and manufacturing plant settings.

· Exposure to indoor climate-controlled environments as well as outdoor weather conditions.

· Moderate noise levels typical of business offices, laboratories, and manufacturing facilities.

· Must be willing and able to travel (nationally and internationally)

· Ability to work in the U.S. and successful completion of a pre-employment background check and screening

## Description

Safety, Health, and Environmental Leadership

 * Promote and support a workplace culture with an unwavering commitment to safety, health, environmental stewardship, and regulatory compliance.
 * Comply with all Company policies, procedures, and applicable regulatory requirements.

Technical Service and Customer Support

 * Serve as the primary technical contact for customers and internal stakeholders.
 * Provide customer trial support, processing assistance, troubleshooting, and application development guidance.
 * Deliver technical product recommendations and customer-facing technical support.
 * Collaborate with customers to resolve product performance issues and improve application outcomes.

Product Development and Manufacturing Support

 * Support new product development, product commercialization, formulation design, and recipe development activities.
 * Partner with Operations and Engineering to identify and implement process improvements.
 * Provide technical expertise for manufacturing troubleshooting and continuous improvement initiatives.
 * Evaluate additives, raw materials, and alternative formulations to improve product performance and operational efficiency.

Regulatory Compliance and Sustainability

 * Manage regulatory and technical documentation, including Drug Master Files (DMF), FDA submissions, IMDS requirements, European regulatory inquiries, and customer technical questionnaires.
 * Lead technical support activities associated with sustainability-focused products and initiatives.
 * Maintain current knowledge of regulatory, environmental, and sustainability requirements impacting polypropylene products and applications.
 * Coordinate external laboratory certifications, including UL and other applicable industry certifications.

Program Management

 * Ensure technical service programs operate effectively and efficiently to meet customer and business objectives.
 * Maintain technical records, reports, and documentation to support product quality, regulatory compliance, and customer requirements.


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