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# HVAC and Hydronics Technical Support Specialist

- **Company:** Robertson Heating Supply Co. Of Ohio
- **Location:** Alliance, OH, United States
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec9f801b65a4804d

## About the Role

* Great communication skills
 * Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs.
 * Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed.
 * Must work well as a team.

## Description

Seeking qualified individual to perform and assist with the following responsibilities:

 * HVAC technical troubleshooting
 * Hydronic troubleshooting
 * Pump sizing
 * Radiant floor heat design and layout
 * Heat loss/Heat gain load calculations
 * Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques. (requires some travel to other branches/territories)
 * Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.
 * Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed.
 * Work with our branches and Salesmen
 * Warranty Assistance- assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved.
 * Some Brands we deal with are Rheem, Ruud HVAC, Weil-McLain and Tempstar/ICP.


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