> Markdown version of [/jobs/ext/1457545-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/1457545-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Summize, Inc - **Location:** Boston, MA, United States - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Software Bug Management, Software as a Service, Software Debugging, CURL, Enterprise Software Applications, Postman, Bug Reporting, Hubspot, Restful APIs - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8e5911e3d75dda90 ## About the Role * Some previous technical support, QA, or similar customer-facing technical experience (within SaaS or enterprise software is preferred) however strong recent graduates with solid technical fundamentals are also welcome to apply. * Familiarity with REST APIs and tools such as Postman or Curl for testing and debugging requests. * Strong analytical and problem-solving skills, with the ability to break down technical challenges. * Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, user-friendly guidance. * Customer-centric mindset with a passion for delivering exceptional experiences. Desirable skills & experience * Familiarity with tools such as HubSpot, Azure DevOps, HaloCRM, or similar systems is desirable. ## Description As a Technical Support Engineer, you will be a key technical point of contact within our Global Support Team. You will own customer issues end-to-end, dig into code and API-level problems, and help deliver consistently high-quality service to every customer. This is a hands-on technical role ideal for someone early in their career who enjoys solving technical problems, learning quickly, and growing into deeper technical ownership over time. Role Responsibilities Customer Support & Resolution * Own and resolve a high volume of support tickets across multiple channels, meeting or exceeding SLAs for response and resolution. * Troubleshoot and diagnose technical issues, including configuration, integrations, and product behavior. * Represent the Summize Support Team, delivering gold standard customer service and acting as an extension of Customer Success, Implementation, and Development. * Escalate complex issues with clear, well-documented context when needed. Technical Debugging & Collaboration * Investigate issues hands-on - reading logs, reproducing bugs, and debugging problems at the code and API level. * Recreate complex issues, documenting clear reproduction steps and providing high-quality data to the Development team. * Partner with Development to verify bug fixes and test new features, ensuring product reliability and quality. * Use tools such as Postman or curl to test and troubleshoot API requests. Learning & Team Contribution * Build product and technical knowledge quickly, learning from senior engineers and applying best practices. * Share useful findings and contribute to a culture of learning, quality, and continuous improvement. * Help onboard and support peers as you grow in the role. Process Improvement & Enablement * Create and maintain help articles, FAQs, troubleshooting guides, and self-service support content. * Spot recurring issues and surface trends to product and engineering to help reduce future ticket volume. * Contribute ideas that drive support efficiency, scalability, and customer satisfaction. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Don’t Insert Crazy! On cURL and AI Slop - Daniel Stenberg](https://www.wearedevelopers.com/videos/1796-don-t-insert-crazy-on-curl-and-ai-slop-daniel-stenberg) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Capture the Flag 101](https://www.wearedevelopers.com/videos/416-capture-the-flag-101) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)