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# Tier 2 VoIP & Network Specialist (Hybrid - Remote & Field)

- **Company:** EMMIX INC
- **Location:** Little Rock, AR, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1Q, VoIP, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Local Area Networks, Packet Analyzer, Queue Management Systems, TCP/IP, Wireshark, Virtual Local Area Networks, Wireless Access Point, Network Routing, Firewall Services Module
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ece29130e816f76

## About the Role

* Hands-On Experience: 2-4+ years in VoIP administration, PBX configuration, and network routing/switching.
 * Core Technical Proficiency:
 * MikroTik: Solid experience with RouterOS, WinBox, firewall rules, NAT, VLAN tagging, and queue management.
 * Grandstream: Direct experience provisioning, configuring templates, and troubleshooting Grandstream endpoints and ATAs.
 * NetSapiens & Asterisk: Direct experience building and supporting NetSapiens domains/routes or Asterisk dial plans.
 * Protocols & Analysis: Deep understanding of SIP, RTP, TCP/IP, UDP, DNS, and DHCP. Proficient with Wireshark.
 * Hybrid Work & Logistics:
 * Dedicated home workspace with reliable high-speed internet for remote support duties.
 * Valid driver's license and reliable transportation for dispatched client visits.
 * Ability to lift up to 50 lbs and comfortable using basic hand tools and cable testers on-site.

Nice-to-Haves / Certifications

 * MikroTik Certified Network Associate (MTCNA) or MTCRE.
 * Prior experience in an MSP, VoIP Service Provider, or CLEC environment.
 * Basic low-voltage cabling experience (CAT6 termination, toning, testing).

## Description

We are seeking an experienced, hands-on Tier 2 VoIP & Network Specialist for a hybrid remote/field role. You will combine the flexibility of working remotely for escalation support and hosted platform administration with hands-on field operations for equipment installations, cutovers, and complex on-site repairs., * Remote Support & Administration (50-60%):

 * Manage and tune hosted PBX call flows, dial plans, call queues, and SIP trunks on NetSapiens and Asterisk platforms.
 * Remotely configure MikroTik routers/switches, set up VLANs, adjust firewall rules, NAT, and implement QoS policies.
 * Conduct remote packet captures (Wireshark) to diagnose one-way audio, registration drops, jitter, and call routing errors.
 * Provide Tier 2 remote escalation support for helpdesk tickets.
 * Field Operations & On-Site Support (40-50%):
 * Travel to local client sites for hardware rack-and-stack, router deployments, and network cutovers.
 * Install, provision, and troubleshoot Grandstream IP phones, gateways, ATAs, and access points.
 * Verify cabling drops, trace connections, test local network drops, and resolve physical layer issues on-site.
 * Deliver professional, face-to-face updates and post-installation walkthroughs with client staff.


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