> Markdown version of [/jobs/ext/1457681-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1457681-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** ADAPT, Inc - **Location:** Roseburg, OR, United States (Remote available) - **Salary:** $31,200.0 - $37,440.0 - **Contract:** Permanent contract - **Skills:** Multi-Factor Authentication, Issue Tracking Systems, Information Technology - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=22b004e340fc2bdf ## About the Role * High school diploma or GED * A basic understanding of technology. * Must be 21+ and possess a valid driver's license ## Description The Service Desk Technician will provide support as the first contact for IT services. Provide scheduling for technical needs and appointments with staff in the agency. Assist with project coordination in the department., * Support and route all calls through main IT phone line and ticketing system * Review Help Desk tickets and act as an expeditor for tickets that haven't been followed up on by assigned staff to meet Help Desk standards * Coordinate equipment and access needs for external auditors * Provide remote troubleshooting guide users through errors, assisting to resolve issues and documenting steps to escalate tier 2 or 3 engineers * Coordinator onboardings for all incoming employees in the agency, including badge creation and initial equipment setup * Provide employees with training and assist them with initial configuration of company issued cell phones * Cell phone setup and project coordination for companywide upgrades * Manage copier support and maintenance with copier vendor * Room reservations for Douglas County meeting rooms * Telehealth account support and administrator * Maintain all telecommuting and mobile device equipment agreements * Setup and support multifactor authentication device and applications for all employees * Assist Director IT Client Services with project management for department and back up for technology support coordinator position Come join our progressive team and make a difference in the lives of others! For more information on our organization, please visit our website at www.adaptoregon.org. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Secure and Accessible Login Systems - Ramona Schwering](https://www.wearedevelopers.com/videos/1847-secure-and-accessible-login-systems-ramona-schwering) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 181: America Offline! Pay to code? And bad AI hackers…](https://www.wearedevelopers.com/magazine/615-dev-digest-181-america-offline-pay-to-code-and-bad-ai-hackers) - [Dev Digest 190: GitHub A11Y action, >12s Sora 2 videos and 42 CSS units!](https://www.wearedevelopers.com/magazine/642-dev-digest-190-github-a11y-action-12s-sora-2-videos-and-42-css-units) - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)