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# Technical Support Analyst

- **Company:** FASTENER DISTRIBUTION HOLDINGS LLC
- **Location:** Irving, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, VoIP, Information Systems, Data Security, Microsoft Desktop Optimization Pack, Network Topologies, Information Technology Operations, Wide Area Networks, Office365, Information Technology, Network Support
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=076d7c1110e391b3

## About the Role

* Bachelor's degree in computer science, information systems, or equivalent real-world work experience, * Demonstrate strong customer service attitude and demeanor
 * Solid communication skills
 * Organized and has efficient time management skills
 * Strong attention to detail
 * Ability to work interdepartmentally
 * Demonstrate strong customer service attitude and demeanor
 * Exercise strong critical thinking and problem-solving capabilities
 * Proficient in Microsoft O365 Suite, Call Center unity desired
 * Desktop and Laptop security encryption for Mac and PC
 * Active Directory Management
 * Knowledge and Experience of VOIP
 * Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).

## Description

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You'll Do (Responsibilities)

 * Provide on-site IT support to local user base
 * Assist with project(s) and within time and budget
 * Manage multiple and changing priorities daily
 * Coordinate third party when needed to troubleshoot issues
 * Provides exceptional service using skill set, and builds on this skill set
 * Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
 * Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
 * Take responsibility for own work and provide support to others in accomplishing their work
 * Perform other duties as assigned, * 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role


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