> Markdown version of [/jobs/ext/1457798-production-support-engineer-java-middleware-servicenow](https://www.wearedevelopers.com/jobs/ext/1457798-production-support-engineer-java-middleware-servicenow). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support Engineer (Java / Middleware / ServiceNow)

- **Company:** The C.A.S.E. Engineering Group
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $105,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Business Software, Middleware, Java Web Services, OpenShift, Runbook, Software Vulnerability Management, Kubernetes, Appdynamics, Enterprise Service Bus, Elk Stack, Servicenow
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=008639604296831a

## About the Role

* Experience:
 * At least 5 years of application production support / O&M experience in 24x7 environments.
 * At least 2 years supporting Java-based and/or middleware (ESB) production applications.
 * Technical Expertise:
 * ServiceNow incident/request management.
 * Java application troubleshooting and ESB concepts (webMethods exposure is a plus).
 * AppDynamics, ELK stack, and log review techniques.
 * OpenShift or Kubernetes operational concepts.
 * Clearance & Security:
 * Must possess U.S. work authorization.
 * Must be able to obtain and maintain a federal Moderate Risk Public Trust (MBI level) background investigation.

## Description

This position supports a mission-critical federal environment operating middleware, enterprise service bus (ESB) layers, and core Java applications., As a Production Support Engineer, you will provide 24x7 application-level support for middleware, ESB, and Java business applications, meeting strict priority-based SLAs., * 24x7 Operations: Troubleshoot and resolve application incidents across Java services, webMethods components, and middleware integrations.

 * SLA Execution: Adhere to strict response windows, including a 4-hour restoration target for Priority 1 incidents.
 * ServiceNow & Monitoring: Manage tickets in ServiceNow and perform log/dashboard analysis using AppDynamics and ELK.
 * Maintenance & Patching: Support release implementation, perform post-deployment checks, and implement vulnerability remediation fixes.
 * RCA & Runbooks: Provide root cause analysis inputs and update operational runbooks.


## Related Videos

- [Add Location-based Searching to Site with ElasticSearch](https://www.wearedevelopers.com/videos/77-add-location-based-searching-to-site-with-elasticsearch)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care)
- [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment)
- [From Zero to Hero: Launch & Manage Your Cloud Apps with Free OpenShift & Red Hat Developer Hub](https://www.wearedevelopers.com/videos/1023-from-zero-to-hero-launch-manage-your-cloud-apps-with-free-openshift-red-hat-developer-hub)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)
- [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)