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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Administrator - **Company:** TIERRA DEL SOL FOUNDATION - **Location:** Los Angeles, CA, United States - **Salary:** $58,240.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Android Software Development, Macintosh Computers, Information Systems, Computer Networks, Computer Literacy, Desktop Computing, Issue Tracking Systems, Web Applications, Wi-Fi Technology, Network Switches, Network Routers, Software Security, Computer Equipment, Information Technology, Laptops - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=22db7a6ee54f2afa ## About the Role Have a positive "can-do" attitude and be able to understand and respond to customer needs in a professional and timely manner. * Training and experience in Customer Service, Information Systems, Computer Hardware or related IT fields. * Ability to diagnose and resolve basic technical issues. * Experience with Helpdesk software. * Experience fixing computers, printers/MFPs, network switches, WiFi routers, monitors and iPhones. * Experience working with iPhone and Android phone configurations and updates. * Familiarity with best hardware and software security practices, HIPPA regulations and sensitive data laws. * A desire to constantly learn about the field of Information Technology and new products. * Be self-motivated and have excellent organization skills in a deadline-driven, fast paced organization. * Be able to lift 50 lbs. safely on a regular basis and move computers, printers and other equipment. * Work 35 hours per week, with only occasional evenings and weekend work hours. * Position requires occasional travel to site locations. * Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. * Be in possession of a valid California driver's license, with a good driving record and 3-years driving history. * Bi-Lingual (Spanish) Preferred. ## Description * Providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices. * Diagnosing and resolving a wide range of technical issues remotely and/or on-site. * Ensuring all call details and resolutions are entered into the ticketing system according to procedure. * Assisting with resetting passwords, recovering files, training on proper computer use, and configuring mobile devices and laptops. * Resolving issues related to network printers, scanners, copiers, fax machines, phone, patch panels and computers. * Managing account creation, equipment set up, account archiving, equipment retrieval, etc. for new hires and terminations. * Asset Management inventory and tracking. * Providing support for site locations in Sunland, Van Nuys, Upland and Downtown Los Angeles. * Coordinating and managing technology setup for outside events, management meetings, training sessions, board meetings and parents' evenings, as needed. * Being readily accessible via mobile phone and email during off-hours, if necessary. * Assisting with other duties and projects, as assigned., Tierra is committed to ensuring each and every staff member feels focused, recognized, and challenged via: * Weekly check-ins via Stand Out platform * Monthly Department meetings * Annual DSP Week celebration * Annual New Year Kickoff party * Annual Health Fair, * Open Future Learning: Accredited online training recognized by The National Alliance for Direct Support Professionals. * Handle with Care Behavior Management System: This federally approved two-part training system provides staff with verbal-intervention and physical-intervention techniques that focus on empowering individuals experiencing a crisis to regain control through support from trained personnel. * Therap Experience: National leader in Web-Based Developmental Disabilities Software. Therap is a web-based application suite that was designed to provide a comprehensive solution for organizations supporting people with intellectual and developmental disabilities. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)