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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** HG Medical USA - **Location:** Holland, MI, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, System Configuration, Data Integrity, Data Security, Desktop Computing, Issue Tracking Systems, IT Management, Local Area Networks, Network Connections, Remote Desktop Services, Software Deployment, Virtual Local Area Networks, Backup and Restore, Wi-Fi Technology, ServiceNow IT Service Management, Peripherals, Information Technology, User Accounts - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d755c93c3d3bf33 ## About the Role * Foundational understanding of IT security, Windows operating systems, Microsoft 365, and networking (LAN, Wi-Fi, VLAN, NAC, etc.). * Strong analytical, troubleshooting, and communication skills. * Customer-oriented mindset with the ability to work independently and prioritize multiple requests. * Attention to detail and commitment to data integrity and confidentiality. * Basic knowledge of the German language would be an advantage but is not essential., * Associate degree or equivalent experience in Information Technology, Computer Science, or related field. * at least 3 years of experience in an IT support, help desk, or system administration role preferred. * Familiarity with IT ticketing systems, remote desktop tools, and hardware setup in a manufacturing environment is a plus. * A basic understanding of a manufacturing company is advantageous. * Excellent communication skills, both written and verbal, to interact effectively within the team, with interface teams and managers ## Description Join our international team as an IT Help Desk Technician, a critical role supporting HG Medical USA's technology infrastructure and end-user experience. You will serve as the first point of contact for all IT support needs and, in collaboration with the Global IT team in Germany, ensuring smooth daily operations across the organization through responsive troubleshooting, proactive maintenance, and a customer-focused approach., * Provide first-level technical support to employees via in-person requests, or ticketing system. * Diagnose and resolve issues related to hardware, software, and network connectivity. * Manage, configure and deploy computers, mobile devices, and peripherals for new and existing employees. * Manage user accounts, permissions, and access in Microsoft 365 and Active Directory. * Assist with onboarding and offboarding processes, ensuring data security and access control. * Maintain and track IT equipment inventory and software licenses in our asset management and software deployment system. * Support system updates, data backups, and security protocols. * Collaborate with external vendors and IT leadership to escalate and resolve complex issues. * Document troubleshooting steps, recurring issues, and technical solutions to build internal IT knowledge and validate IT devices. * Promote cybersecurity best practices and assist in employee IT training initiatives. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)