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# APPLE CHAMPION

- **Company:** Micro Inc
- **Location:** Duluth, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Information Technology
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0dc77ddae0cb932

## About the Role

We are currently seeking a self-motivated, results oriented APPLE CHAMPION. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!, * High School diploma or equivalent required

 * Proficiency in Microsoft Office

 * CompTIA A+, ACMT, & ACiT certifications required
 * One-year computer service repair or technical customer service experience, preferably in a production-oriented service environment
 * Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
 * Ability to handle multiple customer issues and tasks simultaneously
 * Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
 * Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays

## Description

* Identify, diagnose and document hardware failure or software problems on Apple electronics
 * Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
 * Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
 * Complete all service system transactions accurately
 * Understand and utilize technical manuals and support resources
 * Keep up-to-date on retail products and current technologies
 * Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners
 * Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
 * Support store operations by maintaining loss prevention awareness, assisting with Service Department activities and helping to prepare for physical inventory
 * Manage Apple appointment scheduler and update it weekly
 * Update and maintain Apple AST server
 * Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
 * Provide weekly reporting on current customer satisfaction and product summary scores
 * Perform other duties and tasks as assigned


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