> Markdown version of [/jobs/ext/1457859-it-technical-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/1457859-it-technical-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Technician II - **Company:** New Mexico Mutual - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Information Systems, Computer Literacy, Issue Tracking Systems, Microsoft Office, Windows Search, Networking Basics, Software Asset Management, Information Technology - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=39490cb09d57ac11 ## About the Role Associate's Degree in Computer Science, Information Systems, or related discipline from an accredited institution. Experience: 3 or more years of related experience., * Strong analytical and problem-solving skills. * Ability to build and maintain relationships with technical and non-technical personnel. * Ability to manage multiple tasks simultaneously. * Strong verbal & written communication skills. Specialized Knowledge, Licenses, etc.: * Working knowledge of computers and Microsoft Windows desktop operating systems and Microsoft Office productivity suites. * Active Directory. * Working knowledge of Linux Operating systems. * A+, Network+, and MCITP/MCTS or equivalent certification(s) Values and Mission: Adhere to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action. Positive Attitude ## Description The Technical Support Technician II's primary role is the initial point of contact for all IT-related issues arising from within the company or from external stakeholders. This position must be able to communicate effectively with end users of varying levels of technical sophistication in order to ensure their technology needs are met. This position attempts to correct all issues first or escalates to the necessary personnel. Additionally, the Technical Support Technician II assists the Administrators with all technical matters pertaining to the maintenance of hardware or software. This position maintains the organization of IT physical spaces and both physical & software inventory., * Log and respond to internal and external user issues through company's ticketing system. * Maintain software in terms of updating, upgrading, patching as directed. * Maintain hardware in terms of updating, upgrading, patching as directed. * Handle basic Active Directory troubleshooting. * Solve basic network, email and PC issues for end users. * Solve mobile device issues for end users. * Communicate with end users to help them utilize technology most efficiently. * Maintain physical and software inventory., Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills. Working Conditions: * NEW MEXICO MUTUAL maintains general office conditions with moderate physical demands. * Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security. * Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities. * NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident. ## Related Videos - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Tomb rAIder: AI Search with Kotlin](https://www.wearedevelopers.com/videos/1989-tomb-raider-ai-search-with-kotlin) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Knowledge graph based chatbot](https://www.wearedevelopers.com/videos/754-knowledge-graph-based-chatbot) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)