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# IT Systems Technician

- **Company:** Strategic Inc
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Program Optimization, Encodings, Computer Programming, Firmware, Issue Tracking Systems, Network Diagrams, Network Interface, Service Pack, Software Configuration Management, Management of Software Versions, Wireless Access Point, SC Clearance, Information Technology
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9cd5c54c245d8c9

## About the Role

* 5-8 Years of relevant experience
 * Active Secret clearance
 * Bachelors degree preferred
 * Available to support tasking after hours and over weekend (emergency case only)

## Description

* Perform scheduled preventive maintenance inspections in accordance with manufacturer recommendations.
 * Conduct at least one (1) comprehensive annual preventive maintenance inspection.
 * Conduct quarterly preventive maintenance service visits.
 * Perform unscheduled corrective maintenance as required.
 * Diagnose, troubleshoot, repair, replace, calibrate, and test security system components.
 * Perform firmware updates for controllers, readers, intelligent devices, and associated equipment when approved by the Government.
 * Install Government-approved software updates, security patches, and version upgrades.

Technical Support

 * Provide telephone, email, remote, and on-site technical support.
 * Maintain a service request and ticket tracking system for all maintenance actions.
 * Respond to routine service requests within forty-eight (48) hours.
 * Provide on-site support as mission requirements dictate.
 * Provide programming, engineering, and technical expertise necessary to maintain mission-essential access control capabilities.

System Administration

Support AMAG Symmetry Software/Platform, including:

 * Badge creation
 * Badge encoding
 * Database administration
 * Access level configuration
 * User account administration
 * Controller programming
 * System troubleshooting
 * Software configuration
 * System optimization

Equipment Support

Maintain, repair, replace, configure, and program Government-owned security equipment including, but not limited to:

 * AMAG Symmetry Security Management Server
 * Security Workstations
 * Badging Workstations
 * Badge Printers and Encoders
 * Access Control Panels
 * Intelligent Controllers
 * Door Readers
 * Electric Locking Hardware
 * Door Contacts
 * Request-to-Exit Devices
 * Power Supplies
 * Backup Batteries
 * Network Interfaces
 * Approximately 128 controlled access points and associated devices (or current installed inventory)

Equipment Replacement

 * Replace failed components as authorized by the Government.
 * Coordinate manufacturer warranty claims and Return Merchandise Authorization (RMA) processes when applicable.
 * Install, configure, program, test, and commission replacement equipment.

Engineering Documentation

The Contractor shall:

 * Update engineering drawings following any system modification.
 * Maintain current as-built drawings.
 * Update door schedules.
 * Update panel layouts.
 * Update network diagrams.
 * Provide revised documentation electronically to the Government.


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