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# Product Support Engineer

- **Company:** dutchie
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $56,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), JIRA, Software as a Service, Excel Formulas, JSON, Ruby, SQL Databases, TCP/IP
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28291364ae91e981

## About the Role

* 2+ years of technical support experience in a SaaS environment
 * Experience with APIs, JSON, SQL, TCP/IP
 * Strong written and verbal communication skills with the ability to explain technical concepts clearly
 * Technical writing experience creating documentation, tutorials, or troubleshooting resources
 * Experience working with Jira or a similar issue-tracking system
 * A customer-focused mindset with a track record of solving problems and leaving systems better than you found them
 * A collaborative, can-do attitude and a team-first approach to problem solving
 * Comfort working in fast-paced environments and managing multiple priorities
 * Nice to have skills are Excel formulas, SQL, and being self-taught in something (JavaScript, Ruby, Music Production, etc.)

## Description

The Product Support team manages escalations from frontline Support and plays a critical role in resolving complex technical issues while reducing the load on Engineering. This team provides solutions directly to customers when possible and serves as a strong Voice of the Customer for Product and Engineering when escalation is needed.


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