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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Customer Implementation Specialist - **Company:** Workstream Inc - **Location:** Lehi, UT, United States - **Experience:** Expert - **Salary:** $90,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Human Resources Information System (HRIS), Gantt Charts, Project Management Software, Salesforce.Com, B2b Software - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a52f18a912d38e8 ## About the Role * You think like an operator-planning ahead, spotting inefficiencies, and continuously refining the customer journey. * You're a trusted voice in the room, both with customers and internal stakeholders. * You're naturally curious and autonomous-you don't wait for a playbook; you help write it. * You lift others-offering your expertise freely and proactively mentoring teammates. * 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software * 5+ years in a customer-facing consulting, implementation, or technical onboarding role * Proven ability to manage multiple high-touch onboarding projects simultaneously * Strong cross-functional collaboration and communication skills-especially with Product and Engineering * Experience advising clients on process design, adoption strategy, and change management * Deep project management skills-you can build Gantt charts in your sleep * Comfort with tools like Salesforce and implementation/project management software * Ability to train and mentor junior implementation specialists Nice To Have * Payroll, compliance, or HRIS domain knowledge * Startup experience of 1 to 3 years (prior customer success experience even better) ## Description We're seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence. You'll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You'll also be a thought partner to leadership and a mentor to peers-raising the bar as we scale our team and company. This role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays. Day In The Life * Lead high-complexity implementations for large, multi-site customers with minimal oversight. * Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation. * Serve as a product specialist across Workstream's HR and Payroll tools-educating clients, identifying gaps, and recommending tailored configurations. * Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live. * Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback. * Build and continuously improve scalable implementation processes, documentation, and templates. * Deliver executive-level presentations and client onboarding plans for key enterprise accounts. * Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME. * Influence team culture by modeling operational excellence, curiosity, and customer empathy. ## Related Videos - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Stop Wasting Money on Ads: How to Actually Reach Developers](https://www.wearedevelopers.com/videos/1799-stop-wasting-money-on-ads-how-to-actually-reach-developers) - [Why Great Developers Stay Poor](https://www.wearedevelopers.com/videos/100102-why-great-developers-stay-poor) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)