> Markdown version of [/jobs/ext/1458089-part-time-lead-support-engineer](https://www.wearedevelopers.com/jobs/ext/1458089-part-time-lead-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part-Time Lead Support Engineer - **Company:** N0RG INDUSTRIES LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $145,600.0 - $208,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Online Services, IT Management, Networking Hardware, Azure Active Directory, Runbook, Security Information and Event Management, Wireless Access Point, Wi-Fi Technology, Large Language Models, Firewalls (Computer Science), Microsoft InTune - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=015464d25df10b73 ## About the Role You are outstanding at user support, and ensure that every customer interaction is of the highest quality and the most satisfying possible experience. * You truly enjoy helping our clients navigate through day-to-day technology frictions, regardless of their respective technology awareness or competence. * You have a "no stupid questions" approach to interacting with clients and are respectful and patient when helping a lay person understand what is common knowledge to a professional. * You recognize that there are multiple ways to solve a given problem, and understand that curiosity, questions, priority, and methodology will help you navigate the best course of action in any given context. * Your approach to client relations is kind, generous, competent, and calm. Nice-to-haves * Experience managing Jr. Engineers * Experience Developing SLA's, SOPs, and Runbooks. * Experience managing through real world security incidents. * Some sort of security or technical certification. (Ie, CSSP, CompTIA, etc.). * Able to occasionally do service calls on site in Manhattan and general tristate area. ## Description The Lead Support Engineer will oversee and perform day-to-day tasks in the IT management of small business environments. The ideal candidate is an L3 who is excited to grow into a more autonomous role and help build an exciting new IT support model. In addition to your subject matter expertise, you represent the company to our clients every single day with your professionalism, curiosity, and collaboration. Hard skills * Administrate Microsoft Entra ecosystem. Develop tenant architecture, do security audits, harden settings, correctly provision accounts and credentials and ensure secure and compliant operation of identity and email. * Provision and manage workstation devices (laptops and desktops) in the Microsoft ecosystem and integrate with cloud-based identity, including cloud-based AD. Perform basic user-serviceable style repairs. * Answer service requests from basic password reset, to a very difficult-to-troubleshoot workstation with all kinds of intermittent behavior. * Familiarity with standard compliance and IT management tools (MDM/Intune, MXDR agents, etc.). * Familiarity with security tool stack (MXDR, SIEM, etc). * Familiarity with Google ecosystem (google workspace admin, identity, apps and email). * Familiarity with PSA and IT support systems. * Manage small office network hardware (firewalls, switches, wifi access points). * Comfort and familiarity with LLM automation tools, and management. (Know when to use it, know when not to). * Familiarity with compliance frameworks like SOC2. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)