> Markdown version of [/jobs/ext/1458091-hosted-voice-specialist-i](https://www.wearedevelopers.com/jobs/ext/1458091-hosted-voice-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hosted Voice Specialist I - **Company:** Allo Communications - **Location:** Scottsbluff, NE, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, VoIP, Microsoft Outlook, Data Integrity, Session Initiation Protocols, Microsoft Office, Windows Remote Assistance, Information Technology - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a659bc6d549ce13c ## About the Role The ALLO Hosted Voice Team is seeking a detail-oriented, highly organized professional to join our team of business-focused phone system specialists. . This role is designed for a customer-centric problem solver who excels in a fast-paced environment and possesses strong verbal and written communication skills . Teammates in this position collaborate closely to maintain high standards of efficiency and technical accuracy. A foundational understanding of telecommunications technology-specifically VoIP, SIP, and PBX systems-is essential for success. We are looking for individuals who naturally align with ALLO's core values-Honest, Local, Exceptional, and Hassle-Free-and who are committed to delivering world-class service while navigating daily technical challenges, * Associate's Degree in a related field (e.g., Telecommunications, Information Technology, Business Administration) OR two (2) years of equivalent professional experience in a similar industry or role., * Technical Troubleshooting: Proven experience in a technical support role with a strong aptitude for diagnosing, analyzing, and resolving complex technical issues independently. * Telecommunications Familiarity: Experience with the design, configuration, implementation, or support of Hosted PBX, VoIP, SIP, or traditional Key Systems. * Customer Service Excellence: Strong background in customer-facing roles, with a demonstrated ability to manage customer expectations, respond promptly to needs, and maintain professional composure. * Technical Documentation: Proven ability to document complex technical situations clearly and communicate them effectively to both technical and non-technical audiences. SKILLS, KNOWLEDGE, & ABILITIES * Communication & Collaboration: Exceptional oral and written communication skills, with a strong focus on technical training, active listening, and professional correspondence for both internal teams and external customers. * Interpersonal & Conflict Resolution: Strong teamwork, negotiation, and conflict-resolution skills, with the ability to positively influence and build collaborative relationships across departments. * Analytical Thinking: Excellent analytical and critical thinking skills, with the ability to synthesize complex data and convey solutions succinctly. * Organization & Time Management: Proven ability to prioritize tasks, manage multiple deadlines, and remain highly organized in a fast-paced environment. * Continuous Improvement: A proactive mindset dedicated to challenging the status quo, promoting quality assurance, and identifying opportunities to improve operational workflows. * Software Proficiency: Proficient in the Microsoft Office Suite (Word, Excel, Outlook) and enterprise collaboration tools (e.g., Microsoft Teams). PHYSICAL & OPERATIONAL REQUIREMENTS * Mobility & Travel: Possess and maintain a valid driver's license; ability to accommodate up to 10% regional travel as required. * Stationary Work: Ability to remain in a stationary position for extended periods while operating computer and telephone equipment. * Communication: Ability to clearly and effectively exchange technical information with customers, technicians, and stakeholders. TECHNICAL & OPERATIONAL EXPECTATIONS Hosted Support & Service Delivery: * Customer-Centric Approach: Deliver a seamless, professional, and "Hassle-Free" support experience across all customer touchpoints. * Troubleshooting & Resolution: Perform advanced situational troubleshooting for hosted voice deployments, utilizing structured methodologies to isolate and resolve service anomalies. ## Description * Multichannel Customer Support: Respond promptly and professionally to incoming customer phone calls and emails to troubleshoot, resolve, and document hosted voice inquiries and service issues. * Equipment Provisioning: Prepare, configure, and pre-stage hardware and phone system equipment virtually, to prep for deployment. * Technical Support: Provide real-time, remote assistance and technical guidance to on-site field technicians during installations, cutovers, or complex troubleshooting scenarios, as well, serve as an escalation to our Tier I support teams related to Hosted Voice deployments. * Proactive Deployment Coordination: Conduct outbound outreach to business clients to schedule visits, verify technical readiness, and coordinate all pre-installation requirements. * Internal System Administration: Manage, maintain, and support ALLO's internal telephone systems and infrastructure, ensuring exceptional service delivery to internal teams. * Dynamic Task Management: Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment., * Ticket Lifecycle Ownership: Accurately open, track, and fully document trouble tickets. Monitor issues through to resolution or ensure a warm handoff during escalation. * Service Order Management: Take ownership of service orders from inception to completion. Assist in gathering requirements, reviewing configurations, provisioning equipment, and supporting remote installation and training. * Quality Assurance: Conduct final order reviews prior to closure to guarantee technical accuracy and ensure an exceptional customer onboarding experience. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [From Hype to Code: Real Blockchain Use Cases for Developers](https://www.wearedevelopers.com/magazine/620-from-hype-to-code-real-blockchain-use-cases-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)