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# Desktop Support Engineer - Tier 1

- **Company:** Tech Inc
- **Location:** Philadelphia, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, BIOS, Cloud Computing, Hard Disk Drives, Microsoft Office, Hardware Infrastructure
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de1b35f168e209ba

## About the Role

* Excellent customer service skills.
 * Excellent troubleshooting techniques.
 * Excellent communication skills including the ability to translate technical information to non-technical users.
 * Effective analytical and creative problem-solving skills
 * Strong organizational skills and keen attention to detail.
 * Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines.
 * Experience in cloud-based technology such as Office 365 is a plus.
 * Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
 * Must have access to a car at short notice depending on location.
 * Sense of humor

## Description

Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit clients. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology. As a Desktop Support Engineer, you will work closely with our clients assisting with new technology projects and support. This role is a Hybrid role, supporting clients remotely and working in our Philadelphia office a minimum of two days per week., Desktop Support

 * Install/reinstall Windows and Mac operating systems as needed
 * Coordinate warranty claims with device manufacturers as needed
 * Troubleshoot PC and Mac hardware and performance issues
 * Repair/replace basic hardware components such as hard drives and RAM
 * Update manufacturer drivers and perform BIOS updates
 * Other duties as assigned

Service Desk Support

 * Provide end-user technical support to all clients via phone and email.
 * Troubleshoot a wide variety of technical issues.
 * Perform basic system administration functions such as user creation and password resets.
 * Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
 * Provide proactive maintenance on client workstations as directed.

Customer Service

 * Respond to customer issues and challenges without manager supervision.
 * Maintain strong customer service skills when dealing with clients.
 * Advise Account Management of client support or reoccurring technical issues.


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