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# Technical Support Coordinator

- **Company:** The QTI Group
- **Location:** Middleton, WI, United States
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Wide Area Networks, Information Technology
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d0916ee197250bf

## About the Role

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while providing excellent customer service. Apply online today to be considered!, * High school diploma or GED required.

 * At least one year of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.
 * Two or more years of related experience preferred.
 * Previous experience scheduling or coordinating field service technicians while communicating with customers.
 * Ability to work effectively in a collaborative, customer-focused environment.
 * Strong verbal and written communication skills.
 * Proficiency with Microsoft Word, Excel, and Outlook.
 * Professional, dependable, and confident demeanor.
 * Ability to lift up to 25 pounds.
 * Must be willing to complete a background check and drug screen upon acceptance of an offer.

## Description

The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you'll coordinate service requests, communicate with field technicians and customers, and ensure technical support issues are resolved efficiently and on schedule., * Receive inbound calls from the service queue regarding service request status or technical direction.

 * Place outbound calls to field technicians or service partners to gather updates and provide direction on urgent or ongoing service requests.
 * Coordinate technician schedules to maximize efficiency while onsite.
 * Document service request progress and communicate updates to field technicians and service partners.
 * Verify all onsite arrangements, customer-provided equipment, and shipped materials are in place before scheduling technicians.
 * Enter and maintain accurate updates in internal and customer databases.
 * Close completed service requests in accordance with company and customer procedures.
 * Follow up with dispatched technicians when arrival or completion times exceed expected service levels.
 * Perform other duties as assigned.


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