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# Implementation Specialist

- **Company:** ELEPHANTHOP, LLC
- **Location:** United States (Remote available)
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Chrome OS, Identity and Access Management, User Provisioning Software, Okta, Gsuite
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de6a2d49343933a9

## About the Role

Our Implementation Specialist will possess:

 * Excellent verbal and written communication skills
 * The ability to build relationships and trust with clients
 * A self-starter mindset
 * A genuine desire to solve problems for clients
 * People savvy, this is a client-facing role
 * A commitment to delivering exceptional service that leaves clients delighted
 * The ability to collaborate across account management, technical, and support teams
 * Experience with mobile device management (MDM)
 * 2+ years of experience identity/security solutions
 * Experience with identity and access management tools (e.g., Entra ID, Okta, or Google Workspace identity), including SSO/MFA setup and user provisioning
 * Familiarity with administering Microsoft 365 and/or Google Workspace environments
 * Comfort troubleshooting across both Windows and Chrome OS environments, * MDM: 2 years (Preferred)
 * IT support or technical : 1 year (Required)
 * Identity and security solutions: 2 years (Required)

## Description

At ElephantHop, our goal is to help small and mid-sized organizations secure and protect millions of identities and devices globally. We are searching for resourceful people who know tech; specifically, patient and knowledgeable Implementation Specialists to onboard and support our clients., * Serve as a client-facing point of contact throughout the implementation process

 * Troubleshoot and resolve issues that arise during onboarding and setup
 * Partner with account managers and technicians to ensure a smooth handoff from sales to ongoing support
 * Document implementation processes and client-specific configurations for future reference
 * Provide training and guidance to client staff on new tools and systems as needed
 * Check email daily for new client introductions and responses, and review your schedule to prepare for upcoming meetings, trainings, or calls
 * Prepare any necessary materials, such as slide decks, ahead of client sessions
 * Lead or join client meetings to kick off new implementations or continue in-progress projects
 * Update internal records (e.g., CRM or project tracking system) with relevant notes following client sessions
 * Raise client questions or feedback to internal team channels, and coordinate with other team members as needed to keep projects moving
 * Stay current through ongoing research and continued education on tools, products, and client environments
 * Keep internal and external conversations on track, ensuring project team members and client teams stay aligned


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