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# Helpdesk Support

- **Company:** UNITED STATES PROFESSIONA
- **Location:** East Hartford, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Databases, Linux, Issue Tracking Systems
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d36d87cc355e1dd

## About the Role

You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

 * A High School Diploma
 * Minimum 3 years of help desk or technical support experience.
 * Technical proficiency in Help Desk requirements and methodologies
 * Experience with remote troubleshooting and day-to-day support workflows.
 * Experience working with ticketing systems.
 * Experience supporting operations teams and field road safety trailer operators.
 * Eligibility to work in the United States.
 * Availability to work rotating shifts.
 * Strong active listening, attention to detail, and problem-solving skills
 * Well-developed interpersonal and communication skills
 * Solid numerical and analytical ability
 * Willingness to undergo pre-employment checks

Desirable:

 * Experience supporting hardware-connected systems such as cameras or vehicles.
 * Experience with Linux operating systems
 * Experience with AWS
 * Willingness to learn basic electrical/mechanical assembly and repairs

## Description

You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

 * Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
 * Monitor alarms and system performance indicators across deployed assets.
 * Deliver remote support for trailer and vehicle setup and certification operations.
 * Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
 * Document responses and findings clearly for L2 escalation.
 * Support onboarding and training of new Help Desk team members.
 * Maintain accurate records and contribute ideas to improve Help Desk processes., A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.


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