> Markdown version of [/jobs/ext/1458582-sap-ams-program-manager-germany](https://www.wearedevelopers.com/jobs/ext/1458582-sap-ams-program-manager-germany). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP AMS Program Manager - Germany - **Company:** Infosys - **Location:** Düsseldorf, Germany - **Contract:** Permanent contract - **Skills:** SAP Cloud, Agile Methodology, Cloud Computing, SAP ERP, SAP (Applications), SAP Project System, SAP Solution Manager, SAP Application Management Services, Reliability of Systems, Information Technology, SAP S/4HANA - **Published:** July 27, 2026 - **Apply:** https://www.adzuna.de/details/5816417081 ## About the Role * Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct SDM experience * Experience in a people management role, leadership * Excellent problem-solving, communication, and leadership skills. * Strong acumen to understand the business needs and ability to manage services in a very dynamic environment * Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. * Good understanding of SAP ERP, functional and/or technical SAP application knowledge. * Knowledge of industry trends, their impact on business strategies, and SAP's strategy and service portfolio. * Ideally have SAP S4HANA, IT Service Management, Project Management certifications * Knowledge and experience with Agile and Lean process methodology preferred, * ITIL certification or experience in ITIL-based service management. * Experience with SAP Solution Manager or other service management tools. * PMP or other project management certifications. * Familiarity with cloud-based SAP solutions (e.g., SAP Cloud Platform). Personal skills In addition to the job-related qualification of the candidates, we place great value on personality suitability and fitment: * Pronounced ability not only to analyze but to connect the dots and think laterally * A high degree of pro-activeness and leadership * Passion for being customer focused and establishing long term relationships * Intense drive for excellence and quality * Excellent communication skills ## Description We are seeking a dynamic and results-driven Program Manager - AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services. We offer you not only a learning environment with modern "on-demand" learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time., * As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers. * Oversee the delivery of SAP AMS, ensuring alignment with customer requirements. * Maintain service quality and availability in adherence to SLAs and KPIs. * Manage day-to-day operations for system reliability and collaborate with technical teams to resolve issues promptly. * Serve as the primary point of contact for clients regarding SAP AMS services. * Build and maintain strong relationships through regular performance reviews and feedback collection. * Coordinate stakeholder meetings to strengthen client partnerships. * Identify opportunities for system improvements and enhancements to optimize client business operations. * Recommend and implement best practices to improve service delivery, reduce costs, and enhance efficiency. * Monitor and manage team performance, providing guidance and implementing performance metrics. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)