> Markdown version of [/jobs/ext/1458628-it-onsite-support-technician](https://www.wearedevelopers.com/jobs/ext/1458628-it-onsite-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT OnSite Support Technician - **Company:** Symrise AG - **Location:** Holzminden, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Issue Tracking Systems, Information Technology, Laptops - **Published:** July 27, 2026 - **Apply:** https://www.symrise.com/de/ihre-karriere/suchen-und-bewerben/suchen-und-bewerben/?jobId=33810 ## About the Role You are a customer-focused IT professional with hands-on experience providing onsite technical support in a fast-paced business environment. You enjoy troubleshooting technical issues, working directly with end users, and ensuring technology enables people to perform at their best., * Experience providing second-level IT support for hardware, software, and workplace technology. * Strong knowledge of Windows operating systems, laptops, desktops, mobile devices, printers, monitors, docking stations, and other end-user equipment. * Experience with device deployment, imaging, software installation, hardware replacement, and workplace setup. * Familiarity with IT Service Management (ITSM) tools and ticketing systems, with the ability to prioritize and manage multiple requests while meeting SLAs. * Basic understanding of networking concepts, Active Directory, Microsoft 365, and endpoint management solutions. * Excellent troubleshooting and problem-solving skills with a proactive and structured approach. * Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. * A collaborative mindset and the ability to work effectively with Service Desk teams, infrastructure specialists, and external vendors. * Fluency in English; additional local language skills are a plus. Most importantly, you have a service-oriented attitude, enjoy working in a dynamic environment, and take pride in delivering reliable, high-quality IT support that enhances the employee experience. ## Description As an IT Onsite Technician, you will be the face of IT support, providing hands-on technical assistance that keeps our employees productive and our workplace technology running smoothly. You will deliver second-level onsite support by resolving hardware, software, and workplace IT issues that require physical intervention, ensuring incidents and service requests are handled efficiently and within agreed service levels. Working closely with the Service Desk, infrastructure teams, and external vendors, you will install, configure, troubleshoot, and maintain end-user devices, support workplace setups, and contribute to hardware lifecycle activities, including deployments, replacements, and decommissioning. You will also play a key role in onboarding new employees, supporting local IT projects and rollouts, and maintaining accurate asset inventory and technical documentation. This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with users, and delivering outstanding IT support in a collaborative environment. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)