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# Desktop Support Associate

- **Company:** Infosys
- **Location:** Omaha, NE, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Software Engineering, Information Technology, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0425048850a771be

## About the Role

* Candidate must be located within commuting distance of Omaha, NE, or be willing to relocate to the area. This position may require travel.
 * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
 * At least 0-1 year of Information Technology experience., * Working Knowledge administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
 * Proficient in hardware troubleshooting skills - replace parts in laptops/desktops.
 * Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
 * Good knowledge of MS Office suite.
 * Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
 * Extraordinary Planning, Project Management, Coordination, and Analytical skills
 * Hands-on experience in working in Global Delivery Model with onsite/offshore resources
 * Exceptional Organizational Skills
 * Ability to manage and prioritize tasks efficiently
 * Readiness to demonstrate a proactive attitude
 * Solid attention to detail and excellent written and verbal communication skills are required
 * Ability to work in team in diverse/ multiple stakeholder environment

## Description

* Be the Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
 * Respond to client support requests raised through ITSM tool/emails.
 * Troubleshoot hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
 * Address customer requests for installation, configuration, test, maintenance of hardware and software components
 * Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
 * Conduct: Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
 * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time


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