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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Test Center Operations Manager - **Company:** State of South Carolina - **Location:** York County, SC, United States (Remote available) - **Experience:** Experienced - **Salary:** $41,500.0 - **Contract:** Temporary contract - **Skills:** Microsoft Office, Software Engineering - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7216de9060001e9a ## About the Role * Bachelor's degree or associate's degree and two years of experience in higher education and/or test proctoring. * Program management experience. * Customer service experience. * Proficiency with Microsoft Office. * Knowledge of the Family Educational Rights and Privacy Act (FERPA). * Working knowledge of the Americans with Disabilities Act (ADA) and Sec. 504 of the Rehabilitation Act, as it pertains to accommodations within a higher education setting. * Effective oral and written communication skills. * Effective organizational skills and the ability to successfully plan and manage multiple priorities/activities while maintaining attention to detail. * Sufficient computer skills to master required hardware and software and troubleshoot basic issues. * Exceptional problem-solving skills. * Ability to exercise sound judgment, flexibility and diplomacy in interpreting department policies and procedures. * Ability to exercise discretion in dealing with sensitive and confidential information. * Effective interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, staff and the general public. * Ability and willingness to work flexible hours as needed., At least three years of related experience in higher education and test proctoring. ## Description Reporting to the Office of Accessibility (OA) Director, the Test Center Operations Manager ensures efficient day-to-day operations of the OA Test Center and acts as a liaison between students, faculty and the Office of Accessibility. * Provides leadership for the Test Center through oversight and supervision of all activities and services. * Establishes program goals and maximizes Test Center revenue, as approved by supervisor. * Implements best practices and provides excellent customer service for internal and external clients. * Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software. * Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students. * Coordinates and schedules testing. * Works with supervisor to develop Test Center best practices for students, faculty and staff. * Manages assistive technology hardware and software, including the loaning of technology to students. * Coordinates distance learning and standardized test proctoring. * Collects testing parameters and materials needed to proctor. * Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards. * Maintains records in compliance with FERPA. * Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees. * Allocates personnel resources to optimize delivery of services. * Mentors employees and facilitates professional development. * Troubleshoots hardware and software issues. * Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively. * Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor. ## Related Videos - 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