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# Lab IT Systems Instrument Support

- **Company:** APN Consulting Inc
- **Location:** Watertown, MA, United States
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Knowledge Management, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Software Deployment, User Environment Management, Information Technology, Servicenow
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23c528ccd2edba86

## About the Role

* Bachelors degree in Information Technology, Computer Science, Engineering, or related discipline.
 * Experience supporting laboratory instrument computers and laboratory software applications within pharmaceutical, biotechnology, healthcare, or life sciences environments.
 * Strong experience in desktop support and End User Computing services.
 * Hands-on experience with: * Windows XP, Windows 7, and Windows 10 * Microsoft Office Suite * Active Directory * SCCM * Antivirus and endpoint protection tools * Desktop imaging and deployment solutions
 * Strong understanding of network troubleshooting and connectivity concepts.
 * Knowledge of ServiceNow and ITIL-based support processes.
 * Excellent written, verbal, and interpersonal communication skills.
 * Strong customer-service and stakeholder management skills.

Key Competencies

 * Customer Focus
 * Problem Solving and Troubleshooting
 * Service Delivery Excellence
 * Stakeholder Management
 * Communication and Collaboration
 * Incident Management
 * Change and Release Support
 * Documentation and Knowledge Management

Mandatory Requirements

 * Must be willing to work 100% onsite in Watertown, MA.
 * Ability to work in laboratory and research environments supporting critical scientific operations.
 * Hands-on support role requiring physical presence for equipment, instrument, and workstation support., * High school or equivalent (Required)

Experience:

 * Desktop/Enduser support: 5 years (Required)
 * Pharma Lab IT Support: 4 years (Required)
 * Lab instrument suppport(Benchtop): 1 year (Required)

Ability to Commute:

 * Watertown, MA 02477 (Required)

## Description

* Manage, configure, and maintain laboratory desktop and benchtop computing environments.
 * Perform troubleshooting and resolution of hardware, software, operating system, and network-related issues impacting laboratory operations.End User Computing (EUC) Support
 * Support Windows-based desktop and laptop environments in laboratory and office settings.
 * Build, deploy, and maintain desktop images and operating systems.
 * Manage software installations, upgrades, patches, and antivirus compliance.
 * Support user account administration through Active Directory.

Incident & Service Management

 * Follow ITIL processes for Incident, Change, Problem, and Request Management.
 * Escalate complex technical issues appropriately and coordinate resolution with cross-functional teams.


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