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# Technical Support Specialist: Electro-Mechanical

- **Company:** Fox Valley Elevator, LLC
- **Location:** Appleton, WI, United States
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Performance Monitor, Workday
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9232ec3f6b71560d

## About the Role

* Strong mechanical aptitude with experience in HVAC, electrical, mechanical, elevator, or similar technical trades.
 * Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
 * Excellent troubleshooting and analytical skills.
 * Strong verbal and written communication abilities with a customer-focused approach.
 * Comfortable working with computers, CRM platforms, and service management software.
 * Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment.
 * No college degree is required; practical, hands-on technical experience is highly valued.

Preferred Experience

 * Previous experience within the elevator industry.
 * Familiarity with residential elevator codes and installation requirements.
 * Experience supporting or training field technicians.
 * Knowledge of modernization projects involving legacy equipment.
 * Experience with PLC controls.
 * Familiarity with Mitsubishi and Siemens automation products.
 * Technical certifications such as CET, PMP, or equivalent are a plus.

Work Environment

 * Primarily office-based with a consistent weekday schedule.
 * Occasional travel to customer or job sites as needed.
 * Frequent computer and telephone use throughout the workday.
 * Ability to safely lift or move materials weighing up to 75 pounds when required.

## Description

* Provide remote technical support to customers and field technicians via phone and email.
 * Diagnose equipment issues and guide technicians through repairs using wiring diagrams, service manuals, and technical documentation.
 * Review installations to help ensure compliance with applicable residential elevator codes and standards.
 * Prepare parts recommendations and pricing while coordinating with suppliers and internal teams.
 * Support modernization efforts for existing elevator systems by identifying compatible upgrades and replacement components.
 * Assist with onboarding and technical training for installation and service personnel.
 * Accurately document service cases, monitor performance metrics, and maintain detailed records within company systems.
 * Build positive relationships with customers by delivering timely, professional, and solution-focused support.


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