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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer I - **Company:** Forward, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, ADMS (Software), User Authentication, Information Systems, Desktop Computing, Multi-Factor Authentication, Human-Computer Interaction, HP Thin Clients, Identity and Access Management, Citrix XenApp, System Center Configuration Manager, Virtual Desktops, Citrix Systems, Roaming, Salesforce.Com, Single Sign-On, VMware Horizon View, VMware VSphere, Virtual Environment, Information Technology, Enterprise Integration, Meditech, Xendesktop, Vmware - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=90c32743b57a6f5c ## About the Role * 2+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience. * Experience in user support and education, hardware and software installation, and system troubleshooting and documentation. Key Technical and Behavioral Skills: * 2 - 3 years' experience with Omnissa/VMware, Citrix, Entra ID, Active Directory and network environments * Imprivata SME (Subject Matter Expert) * Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE, PDQ Deploy) VDI - Omnissa/VMware View * Fundamental Knowledge of Omnissa/VMware vSphere, Horizon Suite (Virtual Desktops).? Able to Install/Configure/Manage (ICM) * Ability to ICM Active Directory GPOs, Active Directory ADMs * Ability to ICM ZERO/Thin Clients with Imprivata & Omnissa/VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP) * Understanding of Windows Based Printing in a Virtual Environment Citrix - XenApp & XenDesktop * Basic Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktop * Basic Knowledge of Web Interface/Storefront (PNA Sites) * Basic Knowledge of Citrix PVS vs MCS * Fundamental Knowledge of Citrix Online Plugin & Citrix Receiver * Ability to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing) * Understanding of Windows Based Printing in a Virtual Environment EMR Integration Knowledge * MEDITECH * Fundamental Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow Support * Fundamental Knowledge of the MEDITECH MSO (ALL MEDITECH Versions) * Fundamental Knowledge of the Authentication Manager and the interaction with the MEDITECH MSO * Basic Understanding of MEDITECH Printing (ALL MEDITECH Versions) * Epic Hyperspace/Hyperdrive * Fundamental Knowledge of Epic and the Integration with Imprivata OneSign * Basic Understanding of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS) * Basic Understanding of Epic Printing * Strong interpersonal skills * Excellent verbal and written communication skills * Exceptional time management skills * Ability to manage competing priorities and demands * Ability to handle frequent change in a dynamic environment Why Join Us? Become part of a dynamic, fast-growing team where you have the flexibility of a 100% remote role alongside competitive benefits and a supportive, collaborative culture. We're looking for someone who thrives working independently, takes true ownership of their projects, and loves solving real problems for clients. Ready to make an impact? Apply today! ## Description As a Solutions Engineer I on our IM-One team, you will report directly to the IM-One Manager and serve as a key technical resource for client deployments across the U.S. and Canada. In this role, you will specialize in our Identity & Access Management (IAM) suite-implementing solutions like Single Sign-On (SSO), Two-Factor Authentication (2FA), and "tap and go" access. You will empower client teams through effective technical onboarding, hands-on user training, and ongoing, high-quality support to drive long-term customer success., * Act at Sales Engineer for Imprivata Product within ?Forward Advantage Identity & Access Management * Customer Demonstrations/Presentations * Under supervisor's general direction, coordinate system implementation and training as assigned. * Prepare implementation and training schedules, provide schedules to clients in a timely manner, and ensure client site and personnel are prepared in advance for implementation and training process. * Provide on-site and remote system implementation and training in a professional manner, ensuring excellent customer service and customer satisfaction. * Provide on-call user support as assigned. * Communicate effectively with team members to ensure user concerns, systems problems; system improvement suggestions and/or product innovations are addressed with appropriate personnel. * Follow up with clients and team members as appropriate. * Provide assistance to supervisor in training new and existing staff, and ensuring critical information is communicated to current staff as appropriate. * Develop and /or edit technical documentation and user manuals as required, ensuring accuracy and professional appearance (Salesforce/E-Mail/Client Correspondence). * Provide support to other teams or team members as necessary to ensure productive and positive work environment. * Ensure that timesheets and expense reports are completed in accurate and timely manner. * Ensure all activities support the Forward Advantage mission statement * Other duties as assigned ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)