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# IT Help Desk

- **Company:** CommCare Corporation
- **Location:** Boca Raton, FL, United States
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Network Connections, Software Deployment, Software Engineering, Information Technology, User Administration
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=216ce4b8fb3c3bbc

## About the Role

* Communication: Effectively communicate in writing and verbally at all organizational levels.
 * Self-Motivation: Self-starter with the ability to manage projects independently with minimal supervision.
 * Customer Orientation: Demonstrate a positive attitude and exceptional customer service skills.
 * Organization: Proven ability to prioritize tasks, manage resources, and handle multiple responsibilities simultaneously. Strong organizational and problem-solving skills.
 * Software Proficiency: Proficient and understanding of Computer systems, mobile devices, and eagerness to learn and grow in the field of IT.
 * Proven experience in a technical support or help desk role (Level 1 and/or Level 2)

Preferred:

 * Education: Degree in information technology, Computer Science, or relevant field is a plus (But not required)
 * IT certifications (CompTIA A+, ITIL, Microsoft Certified Professional, etc.) are a plus.

## Description

As an Level 1/2 IT Helpdesk Associate, you will be the first point of contact for our Sales team with their hardware and software issues. Troubleshooting headsets, computer issues, and other duties as needed., * Serve as the first point of contact for technical support via phone, email, or chat.

 * Troubleshoot and resolve basic hardware and software issues (PC, Mac, mobile devices).
 * Assist users with common issues related to applications, operating systems, and network connectivity.
 * Assist with setting up and configuring new hardware or software.
 * Provide basic training to users on software applications and system use.
 * Assist with user account management and permissions across systems.
 * Provide detailed documentation of incidents and resolutions for future reference.
 * Collaborate with other IT team members to improve overall system functionality and user experience.
 * Assist with IT projects such as hardware upgrades, software deployments, and network improvements.


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