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# Hybrid IT Support Engineer (Tier 2; Microsoft, AD, & GPO exp req)

- **Company:** twiceasnice Recruiting
- **Location:** Akron, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Firewalls (Computer Science), Laptops, User Accounts
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd386806d217a1b5

## About the Role

* 4+ years of IT support experience beyond traditional Help Desk required
 * Windows Server troubleshooting experience required
 * Active Directory and Group Policy experience required
 * Microsoft 365 administration and troubleshooting required
 * Network troubleshooting experience including VPNs, firewalls, and switches required, * Active Directory administration : 3 years (Required)
 * networking and infrastructure troubleshooting : 2 years (Required)
 * Windows Server administration and troubleshooting: 2 years (Required)
 * IT support : 4 years (Required)
 * Microsoft 365 administration and troubleshooting : 3 years (Required)

## Description

* Troubleshoot Microsoft 365, Windows, server, and networking issues
 * Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP
 * Manage user accounts, permissions, security groups, and access
 * Configure workstations, laptops, mobile devices, and user accounts
 * Support employee onboarding, offboarding, and workstation deployments
 * Troubleshoot VPN, firewall, printer, and connectivity issues
 * Respond to cybersecurity incidents and security alerts
 * Communicate directly with clients throughout issue resolution
 * Document ticket activity and collaborate with senior engineers, * Please list your last two roles, the number of users supported in each environment, and the size of the IT team supporting those users.
 * What Active Directory tasks do you regularly perform beyond user creation and password resets?
 * This position requires working onsite daily during the initial 3-6 month training period. After onboarding, employees have the flexibility to work from home a couple of days per week, but this role will never be fully remote. Is this acceptable? If so, how far is your commute to Akron, OH?
 * This position has a target compensation range of $70,000-$85,000. What compensation range would you need to consider making a move?
 * If you have a LinkedIn (not required), please share the URL.


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