> Markdown version of [/jobs/ext/1459075-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/1459075-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** SMART MLS, INC. - **Location:** Milford, CT, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Software Applications, Microsoft Outlook, Software as a Service, Web Browsers, Issue Tracking Systems, LiveChat, Microsoft Office, Zendesk - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5cd7790d0eb8da8 ## About the Role If you are naturally curious, enjoy learning new software, and love helping customers succeed, we'd love to meet you. This position is ideal for someone who enjoys working with people just as much as working with technology., The ideal candidate has strong technical aptitude, excellent communication skills, and enjoys helping others. Success in this role requires the ability to multitask, collaborate across departments, and maintain a high level of professionalism in a fast-paced environment., * Enjoys helping people * Communicates clearly and professionally * Learns new software quickly * Can explain technology in simple, easy-to-understand terms * Is organized and detail-oriented * Remains calm while solving problems * Enjoys working as part of a collaborative team * Takes ownership of subscriber issues from start to finish, * Previous customer service and/or technical support experience. * Excellent verbal and written communication skills. * Strong troubleshooting and problem-solving abilities. * Outstanding listening, interpersonal, and organizational skills. * High attention to detail with the ability to prioritize multiple tasks. * Comfortable learning and supporting multiple software applications. * Proficiency with Microsoft Office (Word, Excel, Outlook), Windows 11, web browsers, Apple iOS, and Android devices. * Familiarity with ticketing or customer support platforms (Zendesk experience is preferred). Preferred * Previous call center or help desk experience. * Experience supporting SaaS or technology-based products. * Familiarity with macOS. * Experience working in real estate, MLS, or property technology is a plus but not required., Employment is contingent upon the successful completion of pre-employment assessments and a background check. ## Description As a Product Support Specialist, you will serve as a primary point of contact for SmartMLS subscribers by providing exceptional customer service and technical support for our MLS products and services. You will assist members through phone, email, live chat, and our ticketing system while troubleshooting technical issues, answering procedural questions, and ensuring a positive customer experience., * Deliver exceptional customer service by resolving subscriber questions and technical issues promptly and professionally. * Provide technical support, troubleshooting, and guidance for SmartMLS platforms and related products. * Respond to member inquiries through phone, email, live chat, and support tickets. * Accurately document customer interactions and resolutions using the Zendesk ticketing platform. * Route complex issues to the appropriate internal teams when necessary and follow through to resolution. * Support members during billing cycles by answering account and billing-related questions. * Understand and communicate SmartMLS Rules and Regulations clearly and consistently. * Collect and communicate subscriber feedback and product enhancement requests to management. * Collaborate with Billing, Compliance, and other internal teams to ensure timely resolution of member inquiries. * Maintain current knowledge of SmartMLS products, services, policies, and industry updates. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)