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# Desktop Support Technician (226 Days)

- **Company:** Dallas Independent School District
- **Location:** Dallas, TX, United States
- **Salary:** $45,200.0 - $55,126.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Apple IOS, Apple Mac Systems, Software Applications, Chrome OS, Microsoft Office, Microsoft Operating Systems, Networking Basics, Software Engineering, TCP/IP, Information Technology, Gsuite
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de528b56aabbc00d

## About the Role

* Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
 * A+ Certification preferred.
 * Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
 * Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
 * Knowledge in troubleshooting and resolving operating system and software issues.
 * Knowledge in troubleshooting and resolving technology hardware failures.
 * Strong verbal and written communication skills.
 * Knowledge of audio visual devices preferred.
 * Knowledge of TCP/IP and basic networking protocols.
 * ITIL V3 Certification preferred.
 * Excellent customer service skills.

## Description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

 * Support campus-based technology users.
 * Escalate system disruptions of campus technology services to appropriate technology tier II department.
 * Train campus principals, teachers, and staff as required.
 * Support special events at campus and other district locations.
 * Support computers, mobile devices, digital A/V equipment and peripherals.
 * Support instructional software applications.
 * Support quality control on vendor projects.
 * Attend training and meetings as required.
 * Follow attendance policy as assigned by supervisor.
 * Perform other functions that may be assigned by Client Solution Department and/or supervisor.
 * Follow all rules, regulations, and policies of DISD.


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