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# Help Desk Technician

- **Company:** Compunnel Inc.
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $46,051.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Identity and Access Management, Remote Access Technology
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b9c2c7efa378d57b

## About the Role

* 2-5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications.
 * Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator.
 * Actively pursuing further certifications or cross-training. .

## Description

Delivers advanced client support by resolving complex technical issues, maintaining clear communication and documentation, and contributing to process and service improvements. This role bridges front-line support and escalation while ensuring a professional client experience., * Resolve escalated technical issues related to hardware, software, and connectivity.

 * Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments.
 * Act as a point of escalation for Technicians, providing guidance on complex cases and best practices.
 * Collaborate with peers to analyze recurring issues and recommend process improvements.
 * Maintain high-quality documentation of solutions and procedures.
 * Provide expertise to enhance workflows and improve client satisfaction.
 * Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues.
 * Strong problem-solving abilities with capacity to resolve most technical issues independently.


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