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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part-Time Services Technician- W2 - **Company:** Insight Enterprises Inc. - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, BitLocker Drive Encryption, Computer Networks, Data Migration, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Networking Basics, Nslookup, Queue Management Systems, Virtual Local Area Networks, VPN Clients, Office365, Microsoft InTune, Cisco, Servicenow, Unified Endpoint Management - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=253469fec6a8709d ## About the Role * 3-5 years of enterprise deskside or Level 2 desktop support experience * Advanced Windows 10/11 troubleshooting in a domain or hybrid environment (Active Directory / Entra ID) * Hands-on ServiceNow ticket queue management (SLAs, prioritization, ticket hygiene) * Experience with enterprise tools including: * + ServiceNow + Microsoft Intune / Endpoint Manager + Active Directory + Cisco video conferencing / conference room technology * Solid networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness) * Strong hardware troubleshooting skills (endpoints, docks, displays, printers) * Excellent customer service, communication, and documentation skills Key Performance Indicators (KPIs) * First Contact Resolution / First-Time Fix rate * Ticket quality and hygiene * Customer Satisfaction (CSAT) scores * Device refresh throughput with zero-defect redeployments * Reduction in repeat incidents and contribution to Knowledge Articles Tools & Technologies ServiceNow (ITSM), Microsoft Endpoint Manager (Intune), Active Directory / Entra ID, Windows 10/11, M365/O365, BitLocker, VPN clients, EDR/AV tools, print management utilities, and network tools (ipconfig, ping, tracert, nslookup) Working Conditions * Fully onsite support for end users, conference rooms, labs, and shared spaces * Ability to lift up to 40 lbs (monitors, printers, docking stations, endpoint equipment) Soft Skills * Strong ownership and accountability * Clear, empathetic communication with non-technical users * Process-driven with a continuous improvement mindset * Collaborative team player comfortable working with remote engineers ## Description Onsite Level 2 Desktop Technician providing hands-on, enterprise-level support for Windows endpoints, hardware, and peripherals. Responsible for advanced Windows troubleshooting, ServiceNow ticket ownership, and coordination with remote escalation teams. This role requires strong technical ownership, customer-facing communication, and end-to-end incident resolution in a fast-paced environment., Level 2 Windows Endpoint Support * Troubleshoot Windows 10/11 issues: performance, login failures, user profiles, OS errors, application failures, GPO/registry, and driver conflicts * Support Microsoft 365/O365, VPN clients, BitLocker, and endpoint security tools ServiceNow Ticket Management * Own Incident, Request, and Interaction tickets end-to-end * Prioritize workload based on SLAs and business impact * Maintain accurate documentation, clear work notes, and proactive user communication Onsite Hardware & Peripheral Support * Printer and MFP troubleshooting (drivers, queues, jams, network mapping) * Hardware break/fix for laptops, docks, monitors, keyboards, and peripherals Laptop Refresh & Deployment * Execute imaging/provisioning, data migration, asset tagging, and user handoff * Wipe, reimage, and redeploy devices ensuring compliance, encryption, and inventory accuracy Ad-Hoc & Field Support * Provide walk-up and scheduled deskside support * Assist remote teams by collecting asset details, IP/MAC data, port info, cable tracing, and photos per documented playbooks ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)