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# Consumer Information Representative

- **Company:** The University Of Connecticut
- **Location:** Hartford, CT, United States (Remote available)
- **Experience:** Expert
- **Salary:** $92,295.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Software
- **Published:** July 27, 2026
- **Apply:** https://uconn.12twenty.com/JobPostings#/jobPostings/35006705459728

## About the Role

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization., * College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

 * A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
 * Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience., * Experience with the functions and responsibilities of multiple state agencies
 * Experience using Microsoft applications, including Outlook, Excel, Word, and Teams
 * Experience working with confidential and time-sensitive information
 * Experience working in a high-volume, deadline-driven environment while managing multiple priorities simultaneously
 * Experience providing customer service via phone, email, and online submissions

## Description

* Receives consumer complaints and/or inquiries by phone, in writing and in person;
 * Independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral;
 * Provides technical assistance and responds to technical consumer inquiries;
 * Contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem;
 * Reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken;
 * Provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken;
 * Keeps records and writes reports;
 * May negotiate or mediate between parties;
 * May prepare reports for and participate in hearings;
 * May draft cease and desist orders;
 * Performs related duties as required.


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