> Markdown version of [/jobs/ext/145935-analyst-ii-systems-operations](https://www.wearedevelopers.com/jobs/ext/145935-analyst-ii-systems-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Analyst II, Systems Operations

- **Company:** Intercontinental Exchange
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $72,100.0 - $97,900.0
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Cloud Computing, Control Objectives for Information and Related Technology (COBIT), Linux, Financial Information EXchange, Monitoring of Systems, Python (Programming Language), Multicasting, TCP/IP, Virtualization Technology, Scripting
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e22795f511eeb4ea

## About the Role

* Bachelor's degree or equivalent systems/application support experience.
 * Intermediate level experience with Linux Operating System.
 * Understanding of TCP/IP, UDP, and Multicast protocols.
 * Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
 * Effective communication skills with both technical and business resources.
 * Strong logical thinking, critical thinking, and analytical problem-solving skills.
 * Demonstrated reliability, flexibility, and attention to detail.

Preferred Knowledge and Experience

 * Experience in the financial and investment industries/technologies.
 * Understanding of programming/scripting (Python, BASH, etc..) languages.
 * Familiarity with FIX Protocol.
 * Experience with enterprise monitoring tools.
 * Experience working in cloud or cluster-based/virtualized environments.

## Description

The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work., * Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.

 * Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
 * Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
 * Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
 * Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
 * Mentor and train junior analysts in troubleshooting and Exchange administration tasks.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023)
- [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know)