> Markdown version of [/jobs/ext/1459354-operations-technology-professional](https://www.wearedevelopers.com/jobs/ext/1459354-operations-technology-professional). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Technology Professional - **Company:** McDonald's - **Location:** Kingman, AZ, United States - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Microsoft Management Console, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Linux System Administration, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Firewall Services Module - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=44f8e01967481850 ## About the Role * Must be OTP Pro Certified to qualify * Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and software troubleshooting. * Familiarity with help desk systems and customer support ticket management tools. * Knowledge of computer networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and TCP protocols. * Hands-on experience with Active Directory management and Group Policy configuration. * Ability to troubleshoot operating systems such as Windows (including Windows support), macOS, and Linux environments effectively. * Strong communication skills to explain technical issues clearly to non-technical users while providing excellent customer service. * Analysis skills to identify root causes of technical problems quickly and efficiently. Join us as a Technology Specialist where your technical expertise will empower teams through reliable systems support while fostering an innovative IT environment! ## Description We are on the lookout for a proactive and knowledgeable Technology Specialist to join our dynamic IT team. In this role, you will be the go-to person for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will help ensure seamless technology operations across the organization, enabling teams to work efficiently and effectively. If you're passionate about troubleshooting, customer support, and keeping systems running smoothly, this is the perfect opportunity for you!, * Provide technical support to end-users by diagnosing and resolving hardware, software, network, and operating system issues. * Manage help desk systems and customer support tickets to track and resolve technical inquiries promptly. * Support computer networking activities including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), and firewall configurations. * Assist with Active Directory management, user account setup, permissions, and GPO (Group Policy Object) administration. * Troubleshoot hardware components such as computers, peripherals, and network equipment to identify faults and implement solutions. * Support software troubleshooting efforts across Windows, macOS, and Linux operating systems while ensuring proper computer management practices. * Collaborate with team members on IT infrastructure projects involving analysis of network performance issues or security vulnerabilities. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Should Tech Managers Be Developers First? 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