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# PC Support Technician

- **Company:** Howard Industries, Inc.
- **Location:** Ellisville, MS, United States
- **Salary:** $31,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Hard Disk Drives, Issue Tracking Systems, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, Peripherals, Computerised Systems, Computer Equipment
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b08afb8e449f6a77

## About the Role

Two-year technical college degree and/or extensive prior hands-on PC hardware and software (certifications helpful but not required), * Excellent problem-solving and analytical skills

 * Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
 * The ability to break down technological processes and deliver clear, step-by-step instructions
 * Patient, friendly demeanor with a great aptitude for listening
 * Strong verbal and written communication skills
 * Commitment to providing exceptional customer service
 * Experience with the use of Remote tools
 * Ability to work with minimum to no supervision
 * Dependable, On-time, Organized
 * Knowledge of Microsoft office tools such as Word, Excel, Access, etc…
 * Team oriented
 * Detail oriented

## Description

A PC Support Technician provides essential technical assistance, troubleshooting, and maintenance for computer hardware, software, and peripheral equipment. They diagnose, repair, and install systems while providing in-person or remote support to users, ensuring optimal network and workstation performance. Key responsibilities include ticketing, system updates, and user training. ", * Manage the processing of incoming calls via both telephone and e-mail and to ensure courteous, timely, and effective resolution of end user issues.

 * Answering the phones and logging customer requests in the ticket tracking system.
 * Responsible for creating and updating tickets according to standard procedures and policies.
 * Enforce request handling and escalation policies and procedures.
 * Monitor and test resolutions to ensure problems have been adequately resolved.
 * Contributing to and updating knowledge base content built on problem resolution and training.
 * Provide first-line support for help desk issues, this includes in-person, phone support and electronic communication
 * Repair PCs
 * Install hardware and peripherals such as memory, monitors, keyboards, printers and disk drives
 * Assist in the customization and adaptation of existing programs to meet user requirements
 * Provide updates, status and completion information to manager or users as needed
 * Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance


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