> Markdown version of [/jobs/ext/1459384-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1459384-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** City Of Sugar - **Location:** Sugar Land, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $58,677.0 - $67,475.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cisco Systems VPN Client, Mobile Application Software, System Center Configuration Manager, Information Technology, User Accounts - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8877f9f9ba0dfee4 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field preferred. Equivalent combinations of education, professional experience, military service, technical training, and industry certifications will be considered. Related Work Experience: * Two years of experience providing enterprise desktop support, technical support, or IT Service Desk support in a business, government, education, or healthcare environment. Training (License and/or Certification) * Valid Texas Class "C" Driver License. * Must be eligible to obtain and maintain Criminal Justice Information Services (CJIS) clearance. ## Description We are proud to have been named one of the Top 50 places to live in the United States by The Press of Atlantic City and the Top 25 Best Places to Live for Families by Fortune Magazine. We hire people based on their potential, not just their experience. We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development. What success will look like for YOU! The ideal candidate will provide exceptional customer service by delivering a positive, customer-focused experience. Communicate effectively with both technical and non-technical users, build and maintain collaborative working relationships across City departments, and manage support requests through resolution while keeping customers informed with timely updates and clear communication throughout the process. The End User Support Specialist serves as the face of Information Technology for City employees, delivering exceptional technical support across desktop, mobile, conferencing, printing, and endpoint technologies. This position is responsible for resolving incidents, deploying technology solutions, supporting City facilities, and ensuring employees remain productive through outstanding customer service and technical expertise. If this is you, please apply today for the, End User Support Specialist! As an End User Support Specialist, you will: * Configure and deploy desktops, laptops and peripheral equipment. * Perform workstation replacements and user migrations. * Maintain hardware inventory and asset lifecycle documentation. * Support City-issued mobile devices and mobile applications. * Password resets. * Provisioning and maintain user accounts and access rights in accordance with City security standards. * Endpoint security. * Software approval. * Required to work as an essential employee before, during and after an emergency or disaster. * Stay abreast of, and comply with, all City and departmental policies and procedures. * Perform other duties and responsibilities as assigned by your direct supervisor or Director. Technology you will support: * Active Directory / Entra ID * Asset Management * Cisco VPN * Conference Room Technology * Exchange Online * ITSM Ticketing (BossDesk) * Microsoft 365 * Mobile Device Support * Multifunction Printers * SCCM / MECM * Teams Online * Windows 11, * CompTIA A+ * Network+ * Security+ * Microsoft Modern Desktop * Microsoft 365 Fundamentals * HDI Desktop Support The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations. Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation. The City of Sugar Land is an equal Opportunity employer. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)