> Markdown version of [/jobs/ext/1459411-commercial-crm-business-analyst-salesforce](https://www.wearedevelopers.com/jobs/ext/1459411-commercial-crm-business-analyst-salesforce). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Commercial CRM Business Analyst- Salesforce - **Company:** SLIPSTREAM IT LLC - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cloud Computing, Salesforce.Com, Veeva, VeevaVault - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9b877cc35e86cd82 ## About the Role The ideal candidate has hands-on experience with a commercial pharma CRM platform (Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE) and a working understanding of how commercial field and home office teams actually use that system day to day, not just the platform's configuration options., * 5+ years of experience supporting commercial CRM for pharma or biotech, with hands-on experience in at least one of: Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE. * Solid understanding of pharma commercial operations and how CRM supports the day-to-day work of common field and home office personas, including MSLs, Sales/Reps, Key Account Managers (KAM), Payer/Market Access teams, and Field Reimbursement Managers (FRM). * Demonstrated experience as a functional Business Analyst: requirements gathering, process documentation, user story writing, and UAT support. * Strong verbal and written communication skills, with proven ability to lead client conversations and build trust with both business and technical stakeholders. * Experience working alongside Solution Architects and developers on system design, without owning the architecture yourself. * U.S. based; authorized to work in the United States. * Comfortable working in a remote, client-facing consulting environment with travel as needed for client engagements. ???????Nice to Haves * Experience with Salesforce Agentforce, particularly Agentforce for Life Sciences. * Salesforce certifications (e.g., Life Sciences Cloud Accredited Professional, Business Analyst). * Experience supporting a Veeva-to-Salesforce migration or CRM platform transition * Familiarity with commercial pharma compliance considerations (sample management, HCP interaction rules, state reporting).?????????????? ## Description * Lead discovery and requirements-gathering sessions with client stakeholders across commercial functions (Sales, MSL, KAM, Payer/Market Access, FRM, and related field and home office personas). * Translate business requirements into user stories, process flows, and functional design documentation that Architects and developers can build from. * Serve as the day-to-day functional lead on client engagements, running working sessions, managing stakeholder questions, and keeping business and technical teams aligned. * Partner with Solution Architects to validate that proposed designs reflect real commercial field workflows and won't create adoption friction. * Support pre-sales activities, including scoping calls, discovery workshops, and effort estimation for Agentforce Life Sciences Cloud opportunities. * Author and facilitate UAT scripts, test scenarios, and training materials aligned to commercial use cases. * Document current-state and future-state process maps for territory management, call planning, account/customer 360, sample management, and related commercial workflows. * Identify where Agentforce agents can be applied to commercial workflows (e.g., call prep, next-best-action, insights summarization) and translate those opportunities into requirements. * Communicate clearly and credibly with client stakeholders ranging from field end users to commercial operations leadership. * Collaborate with project managers to manage scope, timeline, and change requests across the engagement. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)