> Markdown version of [/jobs/ext/1459433-service-coordinator-junior-it-technician-tier-i](https://www.wearedevelopers.com/jobs/ext/1459433-service-coordinator-junior-it-technician-tier-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Coordinator / Junior IT Technician (Tier I) - **Company:** MAYFIELD IT CONSULTING, LLC - **Location:** Lexington, KY, United States - **Experience:** Starter - **Salary:** $33,280.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Computer Networks, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Windows Servers, Networking Basics, Cloud Services, Microsoft SharePoint, Windows Desktop, Computer Equipment, PfSense, Zendesk - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d15a4e628fe37684 ## About the Role We're looking for someone who enjoys helping people, staying organized, and being the first point of contact for our clients., * Excellent customer service and communication skills * Strong attention to detail * Professional phone presence * Good organizational and time-management skills * Ability to follow processes and complete recurring tasks consistently * Basic understanding of computer hardware, software, and networking concepts * Desire to learn and grow within the IT industry * Reliable transportation and dependable attendance Preferred * Previous customer service experience * Previous MSP, help desk, or IT support experience * Experience using ticketing systems * Familiarity with Microsoft 365 * Familiarity with networking fundamentals, * IT Support: 7 years (Required) Language: * English (Required) ## Description This role is perfect for someone who wants to build a career in IT but may not yet have extensive technical experience. You'll play a critical role in delivering excellent customer service, monitoring client systems, performing recurring maintenance checks, and ensuring requests get routed to the right people quickly. This is not a senior technical support position. You won't be spending your day solving complex server or networking issues. Instead, you'll be helping keep our operations running smoothly while learning the tools, processes, and technologies used in a Managed Services Provider (MSP). We are looking for someone who is eager to learn, takes ownership of their responsibilities, communicates well, and wants to grow into a more technical role over time. What You'll Do Client Communication & Ticket Management * Answer incoming client phone calls professionally and courteously * Create support tickets with accurate and detailed information * Route requests to the appropriate technician when necessary * Follow up with clients to gather additional information when needed * Monitor ticket queues and help ensure tickets are being responded to and resolved * Respond promptly to client requests and update ticket status as work progresses Monitoring & Maintenance * Perform recurring client maintenance checks on servers, network equipment, backups, security systems, and cloud services * Review alerts from Datto RMM, Huntress, MSP360, Proofpoint, and other platforms * Escalate issues to senior technicians when potential problems are identified * Verify successful backup completion and investigate basic backup failures * Assist with endpoint monitoring and remediation activities * Help maintain documentation and client records Growth & Learning * Learn MSP tools, workflows, and best practices * Participate in internal training and technical development * Shadow senior consultants and technicians * Gradually take on additional technical responsibilities as skills develop * Continuously improve technical knowledge and customer service skills What We Use * Datto RMM * Huntress * MSP360 Backup * Proofpoint * Freshdesk * Microsoft 365 * SharePoint * Windows Desktop * Windows Server * pfSense * Ubiquiti / UniFi ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Hate organising your photos? 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