> Markdown version of [/jobs/ext/1459499-help-desk-technician-level-one](https://www.wearedevelopers.com/jobs/ext/1459499-help-desk-technician-level-one). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician - Level One

- **Company:** Coastal Employment
- **Location:** Beaufort, SC, United States
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Network Troubleshooting, Remote Access Technology, Computerised Systems
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cefa70916cec7c2b

## About the Role

* Previous experience in an IT support role, preferably within an MSP environment.
 * Strong knowledge of computer systems, networks, and software applications.
 * Excellent problem-solving skills and the ability to communicate effectively with clients.
 * Ability to work independently and manage time effectively in a hybrid work setting.

If you are passionate about technology and providing outstanding customer service, we invite you to apply and join our dedicated team!

## Description

We are seeking a motivated Level One Help Desk IT Technician with a background in Managed Service Providers (MSP) to join our team. The ideal candidate will reside within a 15-30 mile radius of Beaufort, SC, and be ready to provide exceptional technical support to our clients both remotely and during on-site visits as needed., * Provide first-level technical support for hardware, software, and network issues.

 * Troubleshoot and resolve customer inquiries via phone, email, or remote access.
 * Perform on-site visits to clients for hands-on support when necessary.
 * Document all support interactions and resolutions in the ticketing system.
 * Collaborate with higher-level IT staff for escalated issues and continuous improvement.


## Related Videos

- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)