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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Salesforce Customer Experience Management - **Company:** Veracyte Diagnostics Platform - **Location:** United States - **Experience:** Expert - **Salary:** $177,000.0 - $198,000.0 - **Contract:** Permanent contract - **Skills:** A/B Testing, Application Programming Interfaces (APIs), Cloud Computing, Information Systems, Continuous Integration, DevOps, Design of User Interfaces, Release Management, Cloud Services, Responsive Web Design, Salesforce.Com, Systems Architecture, Systems Integration, Tableau (Software), Web Analytics, Apex Code, Salesforce Lightning, Information Technology, Software Version Control, Marketing Cloud, Mulesoft - **Published:** July 27, 2026 - **Apply:** https://jobs.military.com/career/292203/sr-manager-salesforce-customer-experience-management-california-ca-san-diego ## About the Role * Bachelors degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. \n * 8+ years of experience in leading CRM, customer experience, sales, marketing, or digital platform initiatives. \n * 5+ years of Salesforce platform experience. \n * 3+ years of experience leading technical teams, engineering managers, Salesforce teams, or cross-functional delivery teams. \n * Deep hands-on expertise with Salesforce Experience Cloud, including authenticated and unauthenticated experiences, portal architecture, audience targeting, page design, CMS/content, sharing/security models, and Lightning Web Components. \n * Strong working knowledge of Sales Cloud and Marketing Cloud, including customer lifecycle processes, lead management, campaign engagement, segmentation, and CRM-driven customer journeys. \n * Strong technical understanding of Salesforce platform capabilities, including Flows, Apex, Lightning Web Components, APIs, data modeling, permission sets, profiles, sharing rules, automation, integrations, and deployment practices. \n * Experience designing and delivering scalable customer-facing Salesforce solutions in an enterprise environment. \n * Ability to evaluate technical designs, challenge assumptions, guide architecture decisions, and support engineering teams through complex delivery issues. \n * Strong understanding of UI/UX principles, accessibility, responsive design, customer journey mapping, and digital product usability. \n * Proven ability to lead through ambiguity, manage competing priorities, and deliver business outcomes in a fast-paced environment. \n * Excellent communication, stakeholder management, coaching, and executive presentation skills. \n, * Salesforce certifications such as Experience Cloud Consultant, Platform App Builder, Administrator, Sales Cloud Consultant, Marketing Cloud Consultant, Platform Developer, or Application/System Architect. \n * Experience with Service Cloud, Data Cloud, Tableau, MuleSoft, Commerce Cloud, or other Salesforce ecosystem products. \n * Experience with web analytics, personalization, A/B testing, SEO considerations, customer feedback tools, or digital adoption platforms. \n * Experience managing customer portals, partner portals, community platforms, or self-service digital experiences at scale. \n * Background working with Agile/Scrum teams, DevOps practices, CI/CD pipelines, source control, and Salesforce release management tools. \n * Experience partnering with design teams or leading digital transformation initiatives involving customer-facing platforms. \n ## Related Videos - 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